WHAT A DUMP - SUMMERSTAND HOTEL

What a dump!!! I had our vice president and various other directors stay for the night last week Thursday. When they were given their cards to their rooms they found that there were people already sleeping in these rooms, this happened twice, on a 3rd attempt at a room they were offered rooms without locking mechanisms. They were eventually accommodated in the student accommodation where there were drunk and passed out people in the passages. Not to mention that the rooms was filthy as well as the linen. I have attempted to speak to the general manager since Friday even phoning on the weekend only to be told she is not available. I have left two messages that this is urgent. When you google this hotel is shows 4 stars but below says 3.9. I am so humiliated that I put top management through this hotel of horrors and mortified that they do not appear to give a damn.