Client servicing NON existent

This is one company that's allergic to prompt customer service, transparent laison or communication and downright shady!

I have been under DR for a good 6 years now with SFP, tried reaching out to Ch*** for withdrawal steps as she was the person who assisted with initiating the process, never really got help or a response, this was not long ago after signing up.Called in again to check how I could get help with getting clearance as I had settled the debt directly with the creditors and got settlement/paid up letters, this time I spoke to a Bath**** who wasn't really bothered and told me that they could not help me at that time as here is one debt outstanding...the only time I would get clearance was if that's settled, in pretty sure she was talking about a prescribed debt because I haven't had any calls to settle that account, it's not even on my credit report,never recieved summons for it till today...now recently, I sent the very same paid up letters to P****,Bar** who haven't even acknowledged my query on email.

How difficult is it to get a clearance out of DR from summit financial partners guys???? If what I'm requesting is not possible, why isn't there anyone getting back to me and letting me know channels or procedures to follow because I need that flag removed from my profile!!! It's been six years for heaven's sake.