Poor service: Wild coast sun international

Formal Complaint: 7 Days of Silence Following poor Service at Wild Coast Sun To Sun International Senior Management,

I am posting this as a formal follow-up to a matter escalated seven days ago, for which I have received zero feedback. The lack of communication following my stay at the Wild Coast Sun is as unacceptable as the service failures themselves.

Previously, I held your establishment in high regard; however, it is clear that standards have declined significantly. I am placing the following incidents on the public record:

Housekeeping Inefficiency: We were forced to wait over an hour for fresh towels despite numerous calls to Housekeeping and Reception, disrupting our scheduled plans.

Failure of Room Maintenance: Upon returning after 1:00 PM, our room remained unserviced. I was forced to manually request cleaning, requiring my family to vacate the room once again.

Unprofessional & Degrading Checkout: Our departure was delayed by a staff member who repeatedly questioned the ages of my children (11 and 16) in an accusatory tone in front of other guests. Insinuating dishonesty regarding my booking and breakfast charges was embarrassing and insulting.

To be treated like a "person of interest" rather than a valued guest—especially after the prior service failures—is entirely unacceptable for a Sun International property.