Disappointed Customer: Unresolved Order with Sun Smart

I am writing to express my deep disappointment with Sun Smart regarding an unfulfilled order.

Fourteen months ago, I purchased three inverters from them. While I attempted to resolve the issue directly with the company, I was unfortunately left without a solution.

The order remained undelivered despite numerous delays and explanations that contradicted each other. When I requested a refund after a significant wait, the company initially said they had the inverters but then refused to process the refund.

This situation has caused considerable frustration. I am open to providing documentation to anyone who wishes to see proof of this experience.