Dreadful service, Dishonest

My experience with Sun Smart Solar has been a total nightmare, and I cannot agree more with the negative reviews regarding the individual(s) running the company. I purchased a system from Sun Smart towards the end of 2022. The system ran for 11 months before the inverter experienced problems. In mid-October 2023, I contacted Jonathan, and he and his team came out to check out the system. The inverter was then taken in for repairs as it was still under warranty. Since then, for a period of almost 6 months, I made almost weekly follow-ups, but my inverter was never returned. After a few months, I learnt from Africo Solar that my inverter was apparently repaired a few days after it was brought in, and it was collected by Jonathan at the start of November 2023. However, at that time Jonathan informed me that the inverter could not be repaired and I would instead be given a new inverter. This never materialised. All that I have ever received from Sun Smart was dishonesty, empty promises, and continuously changing stories, not to mention being subjected to rudeness and vulgarity. I was informed that I was never grateful for anything that Sun Smart did, and this was the reason for my inverter not being returned (despite me having paid for it!!!). For anyone wanting to invest in a solar PV system, I would advise that proper due diligence be done. If you visit the Sun Smart website, it is no coincidence that the company and contact details are scant.