Review ofSunbet (PTY) LTD
Sunbet (PTY) LTD
1.2|147 reviews
Responds in 1472 hours 18 min
HB
Herman B
1 reviews | Active since Member
28 Feb 2026, 22:35
The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
I have been a VIP player for well over 2 years, i worked out that from my Capitec Account Alone the total i spent from there excluding from my other bank account was almost 1 mil in the last 5 months, hear comes the funny part, they believe so little in service that i have had to phone them 15 times i had to phone the bank 10 times, i sent them proof of payment as they requested, it so happened that i sent them proof of payment nearly 10 times, now they have after 40 hours for something which should not have taken 40 seconds essentially told me, That they are toooo stupid and even though they know they have my money 1199, they are not planning on crediting my account because it will some day some how on its own reflect.
I have been asking my VIP host for 2 weeks as their developers or whomever played around on the app broken nearly every single button in the app store.
The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
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Replies (53)Sunbet (PTY) LTD's replyOfficial
12 Mar 2026, 09:56Hi Herman,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustration you have experienced regarding your deposit and the delays in receiving clear feedback.
We understand how concerning it is when a payment has been made and has not reflected in your account as expected. Please be assured that all deposits are traceable through the payment reference and banking records, and such matters should be investigated thoroughly to determine the exact status of the transaction.
We are also concerned to hear about the delays you mentioned while trying to resolve this matter, as this is not the level of service we aim to provide to any of our players.
We would like to prioritise a full review of your transaction and the communication history to ensure this matter is addressed properly. Kindly email us at support@sunbet.co.za with your username and the payment reference so that we can escalate this to our payments team for urgent investigation.
We appreciate the opportunity to review this matter and provide you with clear feedback.
Kind regards,
Sunbet Team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustration you have experienced regarding your deposit and the delays in receiving clear feedback.
We understand how concerning it is when a payment has been made and has not reflected in your account as expected. Please be assured that all deposits are traceable through the payment reference and banking records, and such matters should be investigated thoroughly to determine the exact status of the transaction.
We are also concerned to hear about the delays you mentioned while trying to resolve this matter, as this is not the level of service we aim to provide to any of our players.
We would like to prioritise a full review of your transaction and the communication history to ensure this matter is addressed properly. Kindly email us at support@sunbet.co.za with your username and the payment reference so that we can escalate this to our payments team for urgent investigation.
We appreciate the opportunity to review this matter and provide you with clear feedback.
Kind regards,
Sunbet Team
Best regards,
Sunbet (PTY) LTD's reply12 Mar 2026, 09:56
Official
Hi Herman,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustration you have experienced regarding your deposit and the delays in receiving clear feedback.
We understand how concerning it is when a payment has been made and has not reflected in your account as expected. Please be assured that all deposits are traceable through the payment reference and banking records, and such matters should be investigated thoroughly to determine the exact status of the transaction.
We are also concerned to hear about the delays you mentioned while trying to resolve this matter, as this is not the level of service we aim to provide to any of our players.
We would like to prioritise a full review of your transaction and the communication history to ensure this matter is addressed properly. Kindly email us at support@sunbet.co.za with your username and the payment reference so that we can escalate this to our payments team for urgent investigation.
We appreciate the opportunity to review this matter and provide you with clear feedback.
Kind regards,
Sunbet Team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustration you have experienced regarding your deposit and the delays in receiving clear feedback.
We understand how concerning it is when a payment has been made and has not reflected in your account as expected. Please be assured that all deposits are traceable through the payment reference and banking records, and such matters should be investigated thoroughly to determine the exact status of the transaction.
We are also concerned to hear about the delays you mentioned while trying to resolve this matter, as this is not the level of service we aim to provide to any of our players.
We would like to prioritise a full review of your transaction and the communication history to ensure this matter is addressed properly. Kindly email us at support@sunbet.co.za with your username and the payment reference so that we can escalate this to our payments team for urgent investigation.
We appreciate the opportunity to review this matter and provide you with clear feedback.
Kind regards,
Sunbet Team
Best regards,