Shocking service from Suncoast Towers

Just did a booking with Suncoast Hotel Tsogu Sun - my goodness me - they answer the phone so unprofessionally, dont answer emails and when they do you need to send 10 emails for them to understand. There is one lady there Palvi, who is actually friendly and helpful, but what a fight to get to speak to her every time - and when she is off for the day....eish, dont know how they run this hotel. Shocking and disappointing. So I have to wait and wait and ask more than once for an invoice for extra transfers - which I get only after client is checked in- and then they call and call me for payment - even though it is their fault they did not send invoice earlier. Do direct clients also get such shocking service I wonder. Will not be using them again.