Suncoast towers very rude

Supervisor on the shift working evening on the 8th July 2023 rudely cancelled our booking making us to be stranded resulting in us driving back home when booking was made and we were told because its now late payment may not appear by the arrival time better pay upon arrival which was a recommendation by the hotel to our suprise when we came for check in room was not available as we didn’t pay instead fine print was read to us in a very rude manner