Disappointed client

I am very disappointed, l asked for your assistance as l had an existing skylight and wanted it adapted as it wasn’t giving me enough light and was not a pretty fitting to look at on my ceiling. Yes l now have more light, but your team couldn’t even do a simple cheap frame 🖼 to fix the eyesore that l still live with and this would have been a cheap fix. Very disappointed that something so simple was overlooked. Unfortunately l am unable to attach a photo hereto as the option isn’t here.