HT
Hi T
Active since Aug 2009
38
Reviews
0
Industries
Reviews
38 reviews26 months ago
Case closed yet The Constitution was not Upheld
Good day, I would like to address the shocking mismanagement of my case. I met my case worker, Tammy Lee, on 14/9/23 when l opened a case at your CT office. From the onset she never followed the protocol and procedure that she expressly explained would be followed. She had told me that l must send emails of any and all proof to her, and then an admin person would add it all to a case file and thereafter, l (the Complainant) would have a chance to review, adapt and approve it before she sent it to SAHOA for comment. Instead of following the procedure she had mentioned would occur, she proceeded to forward my exact email verbatim to the committee (my entire email) not just the attached proof of photos and screenshots that she had requested l send. She was only supposed to add the evidence to the pack. However she sent the whole email, sans explanations, with all the trailing emails and signature/contact information clearly visible, totally violating Ms M’s privacy (evidenced by Mr DippedyDo, the Chairman, clearly referring to her designation at a later stage) and he also proceeded to use her number gained from this trail and WhatsApp her without her consent. I challenge you to speak to your switchboard lady (Kulu) who became well acquainted with me as all my attempts to follow up on the case were ignored (emails, WhatsApps and calls). I had to resort to asking Ms M to again help me contact CSOS as she had airtime. She finally managed to get Tammy Lee to respond and answer the phone. However, the damage was already done and the committee had been emailed without my consultation or final approval which was supposed to happen, as stated above. Thereafter, l eventually got a teams conciliation date for 17/12/2023 at 2pm. On said date no one from CSOS appeared online until 14:20 and then we realised that the online meeting was constantly buffering and we were barely able to hear each other. It was decided to forgo the conciliation and rather opt for arbitration. I was assured it would be marked as urgent and done before the December holidays as my ICE had to feed my pets. It was not. Again, after many follow ups it eventually came out that this had not been attended to at all. By the time l realized this, everyone was on leave so l had to follow up on 8/1/2024. Shortly thereafter l was told that An Arbitrator would rule on my case. I then finally received an email the following year only, on the afternoon of 12/1/2024. The information was copy pasted, misspelled ,and was not reviewed for accuracy and so many points were not addressed or acknowledged in the least. (I hope she was not paid for this travesty). The arbitrator basically just closed the case stating that we had “not exhausted the internal dispute process.” This is absolutely incorrect as l have submitted proof of my correspondence with each and every committee member. This is not accurate as l had emailed Tammy Lee (who had neglected to send or attach all the proof l had emailed her in various emails which she never acknowledged). l had attached photos, screenshots, emails and proof of correspondence and ignored WhatsApps sent to the committee, Administrator, and each trustee involved. The Chairman himself is a bully and an autocrat and has chosen the same type of committee to back him. They had all either ignored me or opted to reiterate the same ridiculous nonsense whereby the pertinent and legal facts of the case were not addressed or answered. The fine is totally ******* and clearly violated the HOA COC and Constitution (there was no prior warning, written or verbal) and yet your nominated arbitrator did not take this into consideration. How is this possible? She’s totally negligent and her conduct should be looked at. I am not happy about this and would like to request a review of my case. I would like your feedback regarding my above concerns. I am now still in the same predicament as nothing was resolved since CSOS allowed this committee to bypass their very own laws and to continue their autocratic, bullying and bias conduct without any recourse. I still have an ******* fine, l am being denied my right of an ICE etc etc. This has been going on since April 2023 and had been the reason l came to you for help in the first place.
0 replies
28 months ago
Disappointed client
I am very disappointed, l asked for your assistance as l had an existing skylight and wanted it adapted as it wasn’t giving me enough light and was not a pretty fitting to look at on my ceiling. Yes l now have more light, but your team couldn’t even do a simple cheap frame 🖼 to fix the eyesore that l still live with and this would have been a cheap fix. Very disappointed that something so simple was overlooked. Unfortunately l am unable to attach a photo hereto as the option isn’t here.
0 replies
33 months ago
MTN management is NON EXISTENT
Here l am, still, after months of assurances, begging and pleading for you all to do your jobs. Kindly assist with feedback regarding my many, many emails and contact attempts requesting that you stop *****ing from my account and sort out your processes and communications. I have long ago returned your router and l therefore consider this to be outright theft, since it’s your inept system and bad management that has let this get to this stage after months of complaints and shop visits and passing the buck all without sorting out your billing and cancellation errors! I am your customer. I have bent over backwards to attempt to get anyone in a senior position to finally, (after months and months of Cancellation attempts and emails to and fro) put this matter to rest. Where is the management? You are all by now aware of my complaints yet not one of you gets involved to sort out YOUR PATHETIC INEFFICIENT CONDUCT. It’s beyond ridiculous as MTN seems to be run like a headless chicken with no leadership in sight. Book in reference: 1-109225355784 IRMS 1175095
0 replies
33 months ago
Avoid Mondo as there is no Management assistance
No manager will assist when they mess up and you get no feedback or return calls. Since day 1 l have struggled to cancel and to get my billing corrected. They are spamming me with threats and removing money from my account without my consent Yet I OWE THEM NOTHING! This company is impossible to get hold of to sort out any issues. Emails etc are ignored.. I highly recommend that you avoid them at all costs. DO NOT USE MONDO /REWARDS CO
120 replies
34 months ago
Can Phelelani Ncube kindly contact me
I fell for the false advertising wrt the R249 month to month internet and after months of begging and pleading for All 3 parties to cancel this deal l am having to deal with MTN *****ing money from my account and. I one wants to do their jobs and answer my 1000 emails. Can Phelelani Ncube kindly contact me ASAP
0 replies
35 months ago
Telkom fibre fails to deliver
I would like to cancel my telkom fibre order as I'm not receiving any feedback regarding my router delivery and line activation. I would like to know if there is a possibility of me not being liable for the installation fees if I make use of the current openserve fibre installation, but on a different ISP ?.
0 replies
35 months ago
Avoid Telkom Bayside Mall
I went to Telkom Bayside Mall about separate 6 times, stood in your long queues and guess what-three somehow mysteriously cancelled applications later so l reapp**** a 4th time and l have now finally have fibre lines (way after the 1/6 as l arranged for, and a week later than promised) and yet no router. So no fibre. So l won’t be paying and you won’t get me back in another queue to run after you and your lies and despicable service! Pathetic to the extreme. Can’t get someone that wants to do their work and follow up after l begged that after the 4th application things might actually transpire and go according to your promises.
0 replies
36 months ago
Avoid doing wifi deals with Rewards Co
I urgently need someone in charge at Rewardsco Sales to contact me before l report your ineptitude to the @consumer council. I’ve already given you ample opportunity to fix all your “service” failures and to make good on all your lies but l am still waiting and after two weeks of hassles this is beyond ridiculous and totally unacceptable. I now am unable to get the service l paid for because l supposedly already have this deal and MTN South Africa therefore won’t be able to assist me IN ONE DAY because l paid @rewards Co @mondo but they haven’t honoured their commitment and have locked me out of being helped elsewhere.
106 replies
36 months ago
MTN the Router to evil?!
Re MTN- did you know that they are linked to home affairs? How is that even a possibility? In this ******* country how can everyone have access to our fingerprints at home affairs? I had to give my proof of address, fingerprints AND my access to a courier driver now in order to receive a router - And guess what They can’t verify my fingerprints (“offline??”) so he now has all my info and has left without giving me the router that is already weeks late and the wifi usage was also paid for ages ago as they insist on pro rata even though you wait weeks for delivery! Try get a human to contact you to sort out this mess - impossible! Absolutely horrific how non existent MTN are after you have made payment!
0 replies
37 months ago
Openview discriminates and price fixes
Unfortunately Openserve is the only provider in my complex. Because of this I now am forced to pay an extra R100 + to get the bottom of the range fibre deal. I keep clicking on all the cheap offers then keep getting told it’s not on offer to me. Finally one honest ISP told me the truth: “Openserve decides where budget packages are offered, it is usually only in lower income areas and townships”! WHY? This is pure **************! I want an official explanation as l intend exposing this and taking it further.
0 replies
Review Distribution
5 Star
2 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (13.157894736842104%)
1 Star
31 (81.57894736842105%)