Terrible customer service

<p>- don't bother booking an appointment because i don't think they understand the concept. Just walk in on the day you want your hair done and wait to be seated (although I would strongly advise you to stay away from this group of Neanderthals altogether)</p> <p>- don't bother emailing them or the owner about any concerns as you will not receive a response.</p> <p> </p> <p>I made an appointment for a groupon voucher via telephone and asked whether I could email the voucher through to which the lady over the phone obliged. When I had arrived I was seated for 20 minutes before sent to the basin where I waited another 5 minutes. When the stylist arrived she asked me what I was having done without even a hello or introduction first. Even though I was pretty specific with what I wanted when I had booked the appointment, I figured she probably asked just to get the conversation going. I then told her about the groupon and she asked me to present the voucher before starting with my hair. When I explained to her that I had sent an email to them with the voucher and that the lady I spoke to said that this was okay, the stylist told me that I needed to get the voucher printed as they do not accept it via email. She then expected me to find a printing store before starting on my hair, and mentioned that she had already made the mixture for my treatment which "is quite expensive" as if to intimidate me to get the voucher printed so that they don't waste their product! I would have put up with even that but the nearest printing store was quite a walking distance and I wasn't okay with walking that far for something that was not my fault at all.  </p> <p>I left that salon not happy with how I was treated  and called another branch to book an appointment as I did not want the voucher to go to waste, when I explained to the lady what I had just experienced she sounded bored and as if she couldn't care less. I then got a voicemail from the previous branch explaining that I "left in such a hurry"  and could come back if I wanted as they had messaged the owner who confirmed that the email was received, I think that was their attempt at an apology.  </p> <p>I'm not suprized at all that after emailing my experience directly to them that I have yet to receive a response.</p>