Active since Aug 2016
5
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5 reviews6 months ago
GFS - is alles orrait by die huis?
If these chommies have your order you are COOKED lmao sorry. Strongs to you. The Whatsapp line is just there for vibes (totally unresponsive), The call centre agents are not trained very well (and their audio is always atrocious - like they are taking their calls from a shebeen toilet in a windy Gqeberha). I hope TEMU removes them as their courier service. TLDR; no parcel received after 4 months, got refunded by TEMU instead. Ya Allah help us all, South Africa is a simulation I swear.
0 replies
51 months ago
Watch out for their fake 5 star reviews!!!
There are an alarming amount of fake 5 star reviews dated between February 11 onwards. Take a look at these reviewers profiles and note that the account is created on the same day as placing the 5 star review. This company has gone as far as creating fake reviews instead of just answering their clients who simply want an update. Must think we are dumb. I will be taking legal action and join the Facebook group which you can find further below(in the real comments). I just want my damn couch or my money back.
0 replies
113 months ago
No responses to my emails since 14 December
<p>7 December - Received at Operations Facility</p> <p>18 December - Customs Clearance - In Progress</p> <p> </p> <p>Seriously, I've been emailing the ********** team since 14 December and I am still waiting for a response. Today I called them and I'm told theyre all in a meeting, obviously I wont get a call back because that would mean someone has to do some work. Meanwhile, some 'overworked' labourer is updating my tracking page with the same thing over and over again, which is clearly being typed out as it is the same message being said differently everytime. The time spent typing out those inconsistent blurbs could have been used to actually provide me with the ridiculous duty fee that I have to pay.</p> <p> </p> <p>Just give me the amount that you keep asking me to pay so we can get this over and done with.</p>
56 replies
115 months ago
*** is up with this company?
<p>After sending in my banking details for a third party claim 2 MONTHS ago, I am still waiting for payment. I have not received a single call from this agency since the start of this claim process which began in AUGUST! I've had to contstantly follow up with them for confirmation/s and more information. On top of that, their client had reversed into my parked car in AUGUST and they are not even going to offer me car rental during repair time. Zurich, just pay me my money so that I can be rid of you, simple.</p> <p> </p> <p>P.S - don't even bother copy pasting your generic response as I've already forward through to ********** - A WEEK AGO WITH STILL NO RESPONSE. </p> <p> </p> <p>How does this company still have clients? They're worse than telkom.</p>
0 replies
117 months ago
Terrible customer service
<p>- don't bother booking an appointment because i don't think they understand the concept. Just walk in on the day you want your hair done and wait to be seated (although I would strongly advise you to stay away from this group of Neanderthals altogether)</p> <p>- don't bother emailing them or the owner about any concerns as you will not receive a response.</p> <p> </p> <p>I made an appointment for a groupon voucher via telephone and asked whether I could email the voucher through to which the lady over the phone obliged. When I had arrived I was seated for 20 minutes before sent to the basin where I waited another 5 minutes. When the stylist arrived she asked me what I was having done without even a hello or introduction first. Even though I was pretty specific with what I wanted when I had booked the appointment, I figured she probably asked just to get the conversation going. I then told her about the groupon and she asked me to present the voucher before starting with my hair. When I explained to her that I had sent an email to them with the voucher and that the lady I spoke to said that this was okay, the stylist told me that I needed to get the voucher printed as they do not accept it via email. She then expected me to find a printing store before starting on my hair, and mentioned that she had already made the mixture for my treatment which "is quite expensive" as if to intimidate me to get the voucher printed so that they don't waste their product! I would have put up with even that but the nearest printing store was quite a walking distance and I wasn't okay with walking that far for something that was not my fault at all. </p> <p>I left that salon not happy with how I was treated and called another branch to book an appointment as I did not want the voucher to go to waste, when I explained to the lady what I had just experienced she sounded bored and as if she couldn't care less. I then got a voicemail from the previous branch explaining that I "left in such a hurry" and could come back if I wanted as they had messaged the owner who confirmed that the email was received, I think that was their attempt at an apology. </p> <p>I'm not suprized at all that after emailing my experience directly to them that I have yet to receive a response.</p>
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5 (100%)