Mall of Africa customer service non existent

As a faithful supporter of sunglass hut for years it’s with great disgust that I write  this complaint having received the worst experience at a retailer, only known government municipality experiences would have been worse 
Having purchased glasses for my partner and I, at the airport, enroute to our holiday, we took advantage of the festivities and bought two pairs to which I would note wasn’t a silly cheap putsch but that of R7000.00 which to some might be pocket to change but I would believe that amount spent is quite substantially and would warrant some level or customer service. Needless to say the experience and service at the airport was great super friendly and if could fault them, to our festive joy, they hadn’t explain what we had signed for and made us aware of the reason for singing the till slip which I believe is a vital piece of info 

Upon return form our Holiday we hadn’t worn our new shades as we thought best gift it for Christmas to each other 
Upon wearing these in our first day we realised a few reluctancies with fit and style 

Upon returning these to Greenstone shopping Centre branch( 26.12.2025) we were welcome by two adorable and friendly staff who made us feel like gems from the welcome to the extra effort to ensure what we wanted and needed met our satisfaction level. 
Needless to say what we need wasn’t possible at their store ( my partners glasses could be exchanged at greenstone but was suggested we rather see MOA first then do both glasses exchange rather then one only at this point to which made complete sense) and recommended that we try Mall of Africa(MOA) branch  as they had a bigger range. Off we left to 
Having now driven Greenstone Mall to MOA, from  the second we walked in  at the MOA branch we were met with glares of tiresome and obligation 
The lady and gentlemen were as good as workers assisting us at home affairs to say the best. To har a feeling that you need to ask for help and make the customer feel like you doing them a favor is something no customer should feel like. 
The fact that a sale consultant just stands at the counter as says, just yes, with our a single effort in body language and tone to income that they are willing to help in the slightest already makes one feel a sense reluctance to pursue further dealings with such people and results  In An automatic rudeness toward the staff from the customer 
I explained to the the Sal consultant (a gentleman and lady present at the glass centre counter busy chatting away as the store was empty and clearly found us bothersome to their busy discussion, we had interrupted)  who then asked what we wanted 
Upon explaining the to consultants that my other’s glasses was loose and would like to exchange it for the same one just as these already seemed stretched and for my glasses to be exchanged for another styling as I wasn’t entirely settled with the style at present 
The women who helped my partner took no effort to turn wedge the drawer open and tell us There was no stock of if my partners D&G glasses 
To my glaring assistance the gentlemen looked at it and said sorry sore these glasses had scratches and marks to which I looked and questioned where:what he referred to as there was nothing and argued to length as I felt the sales rep was now being difficult and a tad cheeky to to be reluctant to rid us rather then assist I then still made the for to ask what other options he had in the brand I preferred( Maui Jims) to which the continual act was look there To which at this point I had felt we didn’t need such treatment and left with my partner Before advising both consultants how disgusting and useless they were as well as the service to which clearly they don’t seem phased as they were more urgent in doing nothing and continuing their very important conversation 
We then returned to the Greenstone  Branch, and explained our experience at MOA which we get completely different experience  if we were now shopping at a Woolies store  having just been at a Pep store in relation to the difference in service 
The one lady was Emihle, if I recall correctly Who the assist my partner and with no fuss and hassle, exchange of my partners glasses was done with smiled and laughter 
The other lady even called the Eastgate branch To ensure we were met the following day to see a range of my glasses
Come the morning of the 27.12.2025 
We arrive to meet Nolwazi ( stand to be corrected on the name) 
She showed me the Maui range to which I didn’t see what I liked, but then stopped brings and iPad and amazes me to say please see these glasses in the range not on display 
Immediately the top first pic is the item I’m looking for. She goes in the back and provides me with the exact item, takes my old item inspected it and sees no faults and does the exchange seamlessly to which I even hugged her with joy after such an experience 
I would really appreciate if stores like MOA get takes with customer service training and humbled to learn how the smaller more hungry stores attend to there customer to the point of providing an iPad and calling ahead to check store to just make the slightest of effort to ensure the customer leave happy and at some point return one day 
I do look forward to a response of sort to be informed what actions have been taken to toward the staff at MOA and also a sense of reward or gratitude to the staff at greenstone and Eastgate branches  for their amazing service