Non-existent warranty department.

They don't even deserve one star, because the service is non-existent! I bought a pair of Ralph Lauren sunglasses from Sunglass Hut in Port Elizabeth on 2 January 2025. Within a month the frame broke. I wanted to return it to a branch in my hometown, Pietermaritzburg, but was informed that I needed to submit it to the warranty department. I was given an email address to contact which is different to the one on the warranty document I possessed, however I emailed both on 16 July but received no response. I phoned them again and was given a third email address to contact, yet still have not received any response, despite speaking to a consultant on the phone. This is ridiculous.