Sunrose Online - Worst possible service

I purchased over R30000 worth of equipment from them in early October. I drove to their premises in order to choose my products, paid for it, load it in my car and leave with it. They did not have 1 candy floss machine in stock as well as 1 dome I purchased from them which was supposedly to come from Pretoria. They still wantede to pay for the courier fee on top of everything else as well and I refused. I told them that I will not pay for a courier fee as I have just spent over R30000 in their store and they did not have the stock on hand and that they can courier it to my door at their cost. At the end of the day, I still had to collect my other candy floss machine from them myself and they still did not have the dome in stock, claiming they will send it via courier. On the 28th of October I was told after enquiring again, that the courier is collecting today, and I will be receiving it the next day. To this day, nothing received as yet. They don't take my calls, do not respond to what's apps. This morning I asked them to give me a refund as they still have not delivetas promised. They told me they won't as the dome is in store. I am no longer interested in the dome with such poor service delivery and will not be dealing with this company again, except if there is something wrong with their products still under guarantee. This is the worst service I have ever received in my life. One expects to build a good business relationship with a company and then this is the type of service you get.

Unhappy customer. Riana Harmse Heria Health 0728958156