Sunsynk
1.7|69 reviews
SR
Shawn R
1 reviews | Active since Member
24 Nov 2025, 10:59
Customer feeback
How long are we supposed to wait for feedback on a unit sent in for quote / repairs?
My unit was delivered on the 13 November 2025 and to date no feedback has been received.
I have emailed requesting an update on the unit and asking how long it will still take to get an answer but no reply.
Helpful (0)
Replies (106)0
Replies (106)Sunsynk's replyOfficial
24 Nov 2025, 11:27Dear Shawn,
We sincerely apologise for the delay, we are in the process of moving premises.
I have sent your message and details to our technical team and have asked them to get in touch with you.
Kind regards,
Nicole
We sincerely apologise for the delay, we are in the process of moving premises.
I have sent your message and details to our technical team and have asked them to get in touch with you.
Kind regards,
Nicole
Best regards,
Sunsynk's reply24 Nov 2025, 11:27
Official
Dear Shawn,
We sincerely apologise for the delay, we are in the process of moving premises.
I have sent your message and details to our technical team and have asked them to get in touch with you.
Kind regards,
Nicole
We sincerely apologise for the delay, we are in the process of moving premises.
I have sent your message and details to our technical team and have asked them to get in touch with you.
Kind regards,
Nicole
Best regards,
SR
Shawn R's updateReviewer Update
28 Nov 2025, 13:46I received an email about 10 minutes after your reply here, stating they have escalated my unit for repairs and it should be done this week. I was also told they would let me know when ready.
I then emailed on Wednesday 26-11-2025 to ask if all is still on schedule for this week's completion and no reply was received.
I also emailed today 28-11-2025 and still no reply.
Customer services are not good at all.
If my unit every gets damaged again, I would much rather change brands than have this kind of service.
I then emailed on Wednesday 26-11-2025 to ask if all is still on schedule for this week's completion and no reply was received.
I also emailed today 28-11-2025 and still no reply.
Customer services are not good at all.
If my unit every gets damaged again, I would much rather change brands than have this kind of service.
SR
Shawn R's update28 Nov 2025, 13:46
Reviewer Update
I received an email about 10 minutes after your reply here, stating they have escalated my unit for repairs and it should be done this week. I was also told they would let me know when ready.
I then emailed on Wednesday 26-11-2025 to ask if all is still on schedule for this week's completion and no reply was received.
I also emailed today 28-11-2025 and still no reply.
Customer services are not good at all.
If my unit every gets damaged again, I would much rather change brands than have this kind of service.
I then emailed on Wednesday 26-11-2025 to ask if all is still on schedule for this week's completion and no reply was received.
I also emailed today 28-11-2025 and still no reply.
Customer services are not good at all.
If my unit every gets damaged again, I would much rather change brands than have this kind of service.