Unreliable unprofessional company

Disgusting company. We had Suntank solar panels installed with our solar geyser about 14 months ago in a brand new house. In December 2024 we noticed the geyser was not getting hot so the plumber who did the installation came to inspect the panels and all the fluid has leaked out. As the panels were under warranty they were replaced. In March we were doing maintenance and my husband went onto the roof and noted that the panels were in a shocking condition, they were peeling and clearly substandard. He immediately contacted Helen of Suntank and sent her photographic evidence, she agreed the panels need to be replaced and promised to sort it out. After 2 months we had heard nothing so my husband contacted Helen again, she said she was in hospital having had a heart attack, which we did not believe. After waiting a few more weeks we contacted the office again and it seems they were not aware of the problem and promised to sort it out quickly. Once again, we heard nothing and on following up, Helen, who had miraculously recovered, promised that things would be sorted out, but they were waiting for materials. BIG ALARM BELLS. We tried to contact the company again first week in June but got no response. These people are a bunch of ****** and have no idea what customer service is. We have heard rumours they have gone out of business......small wonder the way that customers are treated and the ******* they supply.