taken for a ride

Was quoted for service which was fine - ( Friday 23/02/2024) then told my brake disk needs to be skimmed, when I told them this was done a year ago, suddenly it needs to be replaced. No formal quote given - Brake fluid flush, which is only done on a major service not a minor servie R980.00 - front brade pads/disk skim R2670.00 - when I called Christo to discuss this, he told me there was also wheel alignment (what for) I had to take my car yesterday (26/02/2024)for alignment and balancing after replacing tyres - no alignment was done by Supamac . When speaking to Christo I am to bring my car in so he can check - really I work very close, surely he can take the time out to rectify this situation - BMW charges R335.00 for a brake fluid flush. I have been totally **********. - Communication is terrible from their side. Absolutely terrible