Unprofessional Services

Hereby I wish to utter my utmost disappointment in your telephonic customer services.

I spoke to 2 different people (females) this morning, where one transferred me to an answering machine and the other one , (who claims she's the Workshop coordinator) plainly just hung up on me!

I got a quote yesterday only stating a code and an amount I need to pay. I would like to find out exactly what's wrong with the till since I need to make an informed decision whether or not to buy another till perhaps. Now I understand that the system does not tell but we are not working with systems alone but with people as well. I would really like to know what exactly I must pay for. According to me only the "Enter" button was broken and to fix that can surely not cost R2500.

If you take your care to a mechanic you surely will not just pay an amount to fix your car without finding out what exactly is broken, right? The same here. I would really like an answer to this and telling me that the system does not allow it or that information is not given is not acceptable to me.