Superdry Online - Poor Customer Service

It is with huge disappointment that I had to write to Superdry Online c/o Bounty Brands based on the lack customer service received. My matter initiated from Monday 02nd Dec-24 evening, when I was trying to make a purchase via. Superdry's online site. I had to call the Superdry Customer Call Centre the next morning, and spoke to a gentleman by the name of Alego. I explained to him the problem I encounted on the online platform, he reverted that he will have to enquire with IT and put me on hold for about 10 minutes on my cell. Alego then requested my email address and contact details and informed me that he has escalated that matter to IT and I should receive a discount code shortly via. email. At approximately 15h05, I received no feedback from Superdry Online. With no success with Alego and the 2nd female customer service person since Tuesday morning, I called the Superdry Call Centre again yesterday and spoke to Alego again, when Alego informs me that I should forward an email to service@superdry.co.za, I then enquired as to why he did not request me to do so on the day of call to him. I then requested to speak to a manager at Superdry, and he then makes me wait on hold, and returns to inform me that there are no managers available at Superdry HQ. I then called Bounty Brands HQ to try to get hold of a Manager and spoke to Lusanda at Reception. I explained my situation, she as well explained to me that there are no managers available at Superdry. The sad reality is that there appears to be a lack of customer service due to no supervision by management at Superdry Online, whilst the Superdry staff persist to offer a low level of customer service!