Superdry, shocking customer servive.

So, Superdry SA, for such a premium brand your customer service is pathetic. I bought a backpack online on 11 December 2024 and there was no notification that the store was closed or to be mindful of delays in delivery. When there was no movement on the order, I called your support line, which guess what, the line was closed and the voice message told me I had called after business hours, this was the 12th December around midday. I attempted to email support, got a response with a link, to repeat what I had already written in my email so that it can be re-routed. Wow, I will certainly not be buying anything from you again, clearly you are not serious about business.