JM
Jana M
Active since Dec 2009
68
Reviews
0
Industries
Reviews
68 reviews4 months ago
Dischem arrogance in.customer service astounding.
So, dischem in September you sent me a birthday voucher for R100, valid for 12 months. Today, I had some treatments and wanted to redeem the voucher, unfortunately, when I got to the till the voucher could not be redeemed due to system changes. The voucher was part of my budget. So, explain to me why your system changes should inconvenience me?Why is it that this was highlighted only once I got to the till. Rather pathetic customer service.Why, could this not be rectified immediately?
0 replies
6 months ago
Pathetic Service from Discovery Vitality
So, Discovery Vitality, I am sooo sick and tired of dealing with Discovery on all facets that its not even funny anymore. In May this year I wanted to get back into the gym and found that to have the cheaper Vitality Active option I needed a Discovery account and the debit order form Virgin had to come off this account. So, guess what, I jumped through hoops, opened the account, had the membership come off the account and you *********** lot, are charging me the full Vitality cost of R399. Which is absolutely BS....I want this sorted now, cant see why Im paying costs on an account I do not need, plus full Vitality costs. How PATHETIC are you people. I also want a refund for all the months you have been overcharging me...
106 replies
9 months ago
I would like to write a review about King Price Insurance
I would like to write a review about King Price Insurance. Chatted to Nomasindi from sales and TJ from retentions. Both were professional and awesome to do business with. You have retained me, well done King Price.
56 replies
11 months ago
Pathetic path to fitness with Virgin Active
So, in 2023 I took out a Virgin Active Membership at Little falls hoping get fit that year, little did I know that the contract was sold to me by a very doggy sales consultant, Virgin only realized what was happening once he left.(I have all emails that were ignored) However, that left me with a very frustrating experience in a gym that is actually incredibly outdated. I canceled the contract at the end of 2023, as I got really tired of explaining the situation at reception to enter and I was basically ignored by the sales manager of the branch who made absolutely no effort to resolve the issue. Its now 2025 and due to an injury I am once again trying to apply for membership, however as per usual there is nothing easy or plain sailing with you people and the matter (issue with the old contract) has been escalated to head office. To remind you, I am not responsible for the people you employ and I cannot see why I should be negatively impacted by your choices. Get, your head out of the sand Virgin, fix this ****, now so that I can start my rehab. If there was another brand of gym with a pool close to me, guaranteed I would not bother entertain a membership with your company.
0 replies
16 months ago
Superdry, shocking customer servive.
So, Superdry SA, for such a premium brand your customer service is pathetic. I bought a backpack online on 11 December 2024 and there was no notification that the store was closed or to be mindful of delays in delivery. When there was no movement on the order, I called your support line, which guess what, the line was closed and the voice message told me I had called after business hours, this was the 12th December around midday. I attempted to email support, got a response with a link, to repeat what I had already written in my email so that it can be re-routed. Wow, I will certainly not be buying anything from you again, clearly you are not serious about business.
0 replies
16 months ago
Makro pathetic customer support.
So, Makro, you have all the customer support in place, chat, email and a call centre, but guess what, they are all useless. I bought a water drum online and realized it was not open top, so, I attempted to change the order, which you apparently can do. I called the support line, sent an email and had a chat on the support live chat no one could assist. Eventually I gave up and cancelled the order. Even this they could not do, as the order is still open, so, what exactly does this mean. Where is my cancellation email, why is the oder still open, is this your excuse for holding onto refunds
271 replies
23 months ago
ABSAINSTANTLIFE
So, Absainstant life, you sent me a letter to which I responded, obviously, I wanted this actioned according to my wishes. I did not ask to be insulted about my age, I did not request advice nor was I looking for anyones opinion. Your consultant decided to do all three. We all know that the 7.5% is your yearly increase, as you have been adding this for the last 6 years. You can save the BS about my advanced age. KIndly action my request as I requested in my 1st email. Should I need further assistance, I know where to find you.
106 replies
25 months ago
STAY AWAY FROM ONEPLAN PET INSURANCE
If you are considering taking out pet insurance stay far away from ONEPLAN. They will frustrate you until you are blue in the face, just so that they do not have to pay. I sent in a claim for my pup and am on my 10th email around proof of payment. The Vet has supp**** a stamped receipt in PDF and a Yoco downloaded receipt and they still want proof of payment. (Must I supply blood?) The Vet number has been supp**** that can be called to verifiy that the account has been paid. So, either, you are hoping I'm going to give up and walk away or you guys are total illiterates that cant read. Not too sure which., pick one and pay the claim or Im reffering this to the ombudsman.
56 replies
26 months ago
Oneplan still operating in the age of the Dinosaur.
So, one plan, here is my story, the courier came to deliver my card today and asked for ID, which I'm not prepared to share, with a courier. Spoke to Shannon, whom I fould inredibly arrogrant and ageist, after asking her to get a Manager to chat to me, they are hiding as usual. Long story short, the courier asked me for an OTP before handing over the parcel, so, by requesting my ID you are safe guarding your card but not my personal details. Pity, one has to be signed up to a company to realize, you actually dont want to do business with them. So, in this day and age could you come out of the stone age and provide options on getting the card to me, without shoving your process down my throat. Maybe its time to re-look your process, usually an FSP would not be using this courier company to deliver their cards, besides the card has not been activated, so, your whole process makes no sense.
116 replies
27 months ago
King Price no Kings after all!
So, King Price, must say I was really excited to join your group, however I then got a call from MUSA, the guy was arrogant, no finesse, when speaking to me. I found him very unpleasant, left a really nasty taste in my mouth. He told me as the quote provided had me down as married, but actually Im a pensioner and therefore he proceeded to tell me my premium will increase by about R100 from the initial quoted amount. Really, so, because Im a pensioner I get penalized? Would have thought this would be exactly in reverse. So, before I've even started with you on the 1st of February 2024, Im already shopping around for another quote. The experience has been awfull so far.
128 replies
Review Distribution
5 Star
2 (2.9411764705882355%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (8.823529411764707%)
1 Star
60 (88.23529411764706%)