Awful store

My husband bought me a watch as our 1 year anniversary present from superfine. After a month I woke up and the hands had just fallen off. When we took the watch back because we were told it had a 1 year guarantee. They wanted us to pay more money to get a different watch that was more expensive than the one we had and refused to give us our money instead, because I did not want another watch that was just going to fall apart.