Terrible Customer Service at Superfine Mal fo Africa

We purchased a watch from the Superfine stand at Mall of Africa a few months back. my Fiance went back after he noticed there was a piece missing on the watch. Lucky for us, he took pictures of the watch before he bought it. He went back and told them about this and they did not ask him for a slip. he was then asked to write his name and contact details in a book as they would contact him regarding a replacement. it has been 4 months and no one has contacted him as yet. Today i went back there to try and get a refund as they have not tried to contact us in anyway possible. I went there to get a refund and was told to come back with the slip to get a refund. it is very funny as they did not ask for a slip the first time my Fiance went there.

Terrible service indeed!!!!