Missing shoes

My husband order a pair of superga’s for my birthday in January. I have still not got them. The courier company went 3 times to collect them and we received an email that they couldn’t go back again. “We” had to follow up. Bearing in mind we did not appoint the courier company. When I phone I was cut off. When I did eventually get through gave my order number I was put on hold and eventually cut off again. Left a message for the online sales person. She sent an email about 3 weeks ago to say she is looking into the missing pairs of shoes. I have tried on numerous occasions to phone but it’s near impossible to talk to someone. Service is absolute disgraceful.