Superior Spa
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
2h 23mReply Time
-100 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 2 hours 23 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
2h 23m
NPS Score
-100
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 2 hours 23 min
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Superior Spa
Superior Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 2 hours 23 min. Hellopeter has tracked Superior Spa across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMD
Mark D
1 reviews | Active since Jan 2020
26 Sept 2025, 07:30
Superior, Inferior spa and bath
I called in their Montage Gardens branch, and the one guy said he will call the Manager, Amber Grey. We asked the cost for a service to the jacuzzi which was included in the sale of the house. We also needed the jacuzzi to be moved. When I asked the cost, I could already hear she did not want to attend to the matter. Asking lots of questions for the make etc. I then took photos and send to her. No reply from her, no confirming my Whatsapp message, Even called her, but no reply. If you do not give a big transaction like buying a jacuzzi they do not give you service.
Helpful (0)
|Replies (0)MD
Mark D
1 reviews | Active since Jan 2020
26 Sept 2025, 07:30
Superior, Inferior spa and bath
I called in their Montage Gardens branch, and the one guy said he will call the Manager, Amber Grey. We asked the cost for a service to the jacuzzi which was included in the sale of the house. We also needed the jacuzzi to be moved. When I asked the cost, I could already hear she did not want to attend to the matter. Asking lots of questions for the make etc. I then took photos and send to her. No reply from her, no confirming my Whatsapp message, Even called her, but no reply. If you do not give a big transaction like buying a jacuzzi they do not give you service.
0
Replies (0)PS
Paul S
1 reviews | Active since Jan 2020
6 Aug 2025, 11:32
Superior? More like Inferior
I bought a new Spa in 2022 having had almost 20 years of maintenance free use from the 1st Spa I bought from them. What a difference, inferior components, poor workmanship and a lack of customer service. The headrests kept coming off. The front panel delaminated. Leaks. Pump failure. Would never recommend this company.
Helpful (0)
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Paul S
1 reviews | Active since Jan 2020
6 Aug 2025, 11:32
Superior? More like Inferior
I bought a new Spa in 2022 having had almost 20 years of maintenance free use from the 1st Spa I bought from them. What a difference, inferior components, poor workmanship and a lack of customer service. The headrests kept coming off. The front panel delaminated. Leaks. Pump failure. Would never recommend this company.
0
Replies (0)AF
Arouscka F
1 reviews | Active since Jan 2020
3 Dec 2024, 07:57
Poor customer service
I am writing to express my deep dissatisfaction with the sales and services I received from your company. My recent experience left me feeling interrogated and treated like a ********, which is both unacceptable and disheartening. I specifically encountered a staff member named Maureen, whose attitude and lack of people skills were particularly poor. It is essential for a receptionist to demonstrate professionalism and courtesy, qualities that were sorely lacking in my interaction. I strongly advise that improvements be made to your customer service approach. Based on my experience, I cannot recommend your company to others. Thank you for your attention to this matter. Sincerely, Arouscka Finley
Helpful (0)
|Replies (0)AF
Arouscka F
1 reviews | Active since Jan 2020
3 Dec 2024, 07:57
Poor customer service
I am writing to express my deep dissatisfaction with the sales and services I received from your company. My recent experience left me feeling interrogated and treated like a ********, which is both unacceptable and disheartening. I specifically encountered a staff member named Maureen, whose attitude and lack of people skills were particularly poor. It is essential for a receptionist to demonstrate professionalism and courtesy, qualities that were sorely lacking in my interaction. I strongly advise that improvements be made to your customer service approach. Based on my experience, I cannot recommend your company to others. Thank you for your attention to this matter. Sincerely, Arouscka Finley
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Replies (0)lK
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lex K
1 reviews | Active since Jan 2020
8 Oct 2024, 10:20
non-existent after sales service
Waste of time after sales service. Been trying to get hold of their services dept to help me with my spa bath purchased from them but they either don't answer or drop the call. What to do now?
Helpful (0)
|Replies (0)LS
Lenny S
1 reviews | Active since Jan 2020
9 Nov 2023, 16:14
Terrible Sales and Zero Follow Up
Terrible terrible sales service. If the sales is that bad before they’ve gotten the sale I can’t imagine what the service after is like. Wait I don’t have to imagine, just read their ****py reviews. I tried multiple times to purchase a jetted tub from them, I even stopped by their showroom which looks more like a warehouse. I tried multiple times to deal with their sales rep Charl who was completely unresponsive and when the receptionist at the showroom phone him he was apologetic and still afterwards completely unresponsive! How do you people stay in business??? I ultimately purchased a spa from SummerPlace spas and have been dealing with one of the owners. Even after the purchase I have had numerous questions regarding installation, etc and he always gets back to me immediately and is very professional. End of the day Superior did me a favor by sending me to the competitor, many thanks.
Helpful (0)
|Replies (0)LS
Lenny S
1 reviews | Active since Jan 2020
9 Nov 2023, 16:14
Terrible Sales and Zero Follow Up
Terrible terrible sales service. If the sales is that bad before they’ve gotten the sale I can’t imagine what the service after is like. Wait I don’t have to imagine, just read their ****py reviews. I tried multiple times to purchase a jetted tub from them, I even stopped by their showroom which looks more like a warehouse. I tried multiple times to deal with their sales rep Charl who was completely unresponsive and when the receptionist at the showroom phone him he was apologetic and still afterwards completely unresponsive! How do you people stay in business??? I ultimately purchased a spa from SummerPlace spas and have been dealing with one of the owners. Even after the purchase I have had numerous questions regarding installation, etc and he always gets back to me immediately and is very professional. End of the day Superior did me a favor by sending me to the competitor, many thanks.
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Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
26 Jan 2023, 10:16
SUPERIOR SPA & BATH - NO AFTERSALES SERVICE
After spending R80k on a spa - have been begging for 4 working days for them to make an appointment with me to have a technical problem fixed. They keep promising tomorrow, tomorrow, tomorrow.... still waiting. Their service when selling me the unit was amazing - but once you have purchased they leave you on your own. A pity since their spa's are amazing - but unfortunately they offer no Aftersales service.....
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
26 Jan 2023, 10:16
SUPERIOR SPA & BATH - NO AFTERSALES SERVICE
After spending R80k on a spa - have been begging for 4 working days for them to make an appointment with me to have a technical problem fixed. They keep promising tomorrow, tomorrow, tomorrow.... still waiting. Their service when selling me the unit was amazing - but once you have purchased they leave you on your own. A pity since their spa's are amazing - but unfortunately they offer no Aftersales service.....
0
Replies (0)MR
Mohamed R
1 reviews | Active since Jan 2020
9 Jun 2022, 08:34
Excellent Service.
I have had a great experience with Superior Spa. Charl was very helpful in answering my questions. The team were efficient in installing it and Eugene is a great guy as well as being knowledgeable. They also did the composite decking and it was excellent workmanship. 2 years later and the spa and decking work great. I installed a spa from the rhino spa range.
Helpful (0)
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Mohamed R
1 reviews | Active since Jan 2020
9 Jun 2022, 08:34
Excellent Service.
I have had a great experience with Superior Spa. Charl was very helpful in answering my questions. The team were efficient in installing it and Eugene is a great guy as well as being knowledgeable. They also did the composite decking and it was excellent workmanship. 2 years later and the spa and decking work great. I installed a spa from the rhino spa range.
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Replies (0)