Superior Spa
1.9|14 reviews
LS
Lenny S
1 reviews | Active since Member
09 Nov 2023, 16:14
Terrible Sales and Zero Follow Up
Terrible terrible sales service. If the sales is that bad before they’ve gotten the sale I can’t imagine what the service after is like. Wait I don’t have to imagine, just read their ****py reviews. I tried multiple times to purchase a jetted tub from them, I even stopped by their showroom which looks more like a warehouse. I tried multiple times to deal with their sales rep Charl who was completely unresponsive and when the receptionist at the showroom phone him he was apologetic and still afterwards completely unresponsive! How do you people stay in business??? I ultimately purchased a spa from SummerPlace spas and have been dealing with one of the owners. Even after the purchase I have had numerous questions regarding installation, etc and he always gets back to me immediately and is very professional. End of the day Superior did me a favor by sending me to the competitor, many thanks.
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Replies (53)Superior Spa's replyOfficial
03 Dec 2024, 10:16Good day Lenny,
We understand some time has passed but we would like to thank you for reaching out and sharing your feedback with us.
We sincerely value your input and want to assure you that we’ve made significant improvements in our business operations.
We’d love the opportunity to reconnect and build a positive and prosperous relationship moving forward.
Please let us know how we can assist you.
Yours sincerely,
The Superior Spa & Baths Team
We understand some time has passed but we would like to thank you for reaching out and sharing your feedback with us.
We sincerely value your input and want to assure you that we’ve made significant improvements in our business operations.
We’d love the opportunity to reconnect and build a positive and prosperous relationship moving forward.
Please let us know how we can assist you.
Yours sincerely,
The Superior Spa & Baths Team
Best regards,
Superior Spa's reply03 Dec 2024, 10:16
Official
Good day Lenny,
We understand some time has passed but we would like to thank you for reaching out and sharing your feedback with us.
We sincerely value your input and want to assure you that we’ve made significant improvements in our business operations.
We’d love the opportunity to reconnect and build a positive and prosperous relationship moving forward.
Please let us know how we can assist you.
Yours sincerely,
The Superior Spa & Baths Team
We understand some time has passed but we would like to thank you for reaching out and sharing your feedback with us.
We sincerely value your input and want to assure you that we’ve made significant improvements in our business operations.
We’d love the opportunity to reconnect and build a positive and prosperous relationship moving forward.
Please let us know how we can assist you.
Yours sincerely,
The Superior Spa & Baths Team
Best regards,