Poor service

Can we return items at SPAR? At SPAR. Our endeavor is to bring you Superior Quality Products at all times, If, for some reason you wish to exchange, we would be pleased do so within 14 days from the date of purchase against submission of Original invoice to the same store.

The above is on the net. On trying to return a detergent, I was told by the floor supervisor that I would need to speak to a Manager Ravi, who was on his way down to speak to me.. After waiting in the store- superspar chatsworth for +-30 minutes, during this time the lady at information made numerous calls to him. He did not show. The last call to him, he decided to speak to me over the phone after making me wait. .

Ravi the groceries manager was rude and refused to refund one item (laundry detergent)bought yesterday, less than 24 hours.

The reason given to me was, to avoid me purchasing it today for a few rands cheaper. He has no management skills. He made me wait and in my opinion lack people's skill.