Worst Service Experience by MOD and Staff

Dear Spar Hunters Retreat Management,

I am writing this email out of sheer disappointment and frustration regarding the shocking experience my family and I had at your store. On Sunday, 18th of January 2026 @ 16h38pm (around about), we intended to purchase 2 Energade Nartjie 6 Packs for R24.00, as advertised on a promotional page stuck on the fridge window. The yellow label directly under the 6 Packs reflected R13.99, which reinforced our understanding that the combo promotion app**** to the 6 Packs. Based on this, we even contacted friends and family, who transferred money to me so we could purchase 4 x 6 Packs. However, when we reached the counter, the cashier rang up the items and the total exceeded R400.00. When we queried this, the cashiers immediately became rude, insisting it would “NEVER” be that price for 2 x 6 Packs. One cashier even sarcastically remarked, “IMAGINE”, which I found extremely insulting and unprofessional. We returned to check the fridge and confirmed that the yellow label indeed reflected R13.99 under the 6 Packs. My wife approached the Manager on Duty (who wore no name tag) to clarify the matter. Instead of assisting us respectfully, he responded with sarcasm, dismissing our concerns and stating it would “logically never be that price.” He further explained that there were no loose Energades available, which is why the 6 Packs were placed there. This explanation does not excuse the misleading placement of promotional labels, nor the unacceptable attitude displayed by both the cashiers and the manager. To add insult to injury, I had to refund everyone’s money, incurring additional banking fees due to this misrepresentation. We are loyal customers who shop at Spar Hunters Retreat daily, yet the level of disrespect, sarcasm, and poor service we received was disgusting. Misleading promotions and rude staff are not what we expect from a store we support so frequently. I demand that this matter be investigated and addressed immediately. At the very least, I expect an apology for the misleading signage and the unacceptable behavior of your staff and manager. If this is how Spar Hunters Retreat treats loyal customers, we will seriously reconsider where we spend our money in future.