RV
ROZAAN W
Active since Sep 2015
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Worst Service Experience by MOD and Staff
Dear Spar Hunters Retreat Management, I am writing this email out of sheer disappointment and frustration regarding the shocking experience my family and I had at your store. On Sunday, 18th of January 2026 @ 16h38pm (around about), we intended to purchase 2 Energade Nartjie 6 Packs for R24.00, as advertised on a promotional page stuck on the fridge window. The yellow label directly under the 6 Packs reflected R13.99, which reinforced our understanding that the combo promotion app**** to the 6 Packs. Based on this, we even contacted friends and family, who transferred money to me so we could purchase 4 x 6 Packs. However, when we reached the counter, the cashier rang up the items and the total exceeded R400.00. When we queried this, the cashiers immediately became rude, insisting it would “NEVER” be that price for 2 x 6 Packs. One cashier even sarcastically remarked, “IMAGINE”, which I found extremely insulting and unprofessional. We returned to check the fridge and confirmed that the yellow label indeed reflected R13.99 under the 6 Packs. My wife approached the Manager on Duty (who wore no name tag) to clarify the matter. Instead of assisting us respectfully, he responded with sarcasm, dismissing our concerns and stating it would “logically never be that price.” He further explained that there were no loose Energades available, which is why the 6 Packs were placed there. This explanation does not excuse the misleading placement of promotional labels, nor the unacceptable attitude displayed by both the cashiers and the manager. To add insult to injury, I had to refund everyone’s money, incurring additional banking fees due to this misrepresentation. We are loyal customers who shop at Spar Hunters Retreat daily, yet the level of disrespect, sarcasm, and poor service we received was disgusting. Misleading promotions and rude staff are not what we expect from a store we support so frequently. I demand that this matter be investigated and addressed immediately. At the very least, I expect an apology for the misleading signage and the unacceptable behavior of your staff and manager. If this is how Spar Hunters Retreat treats loyal customers, we will seriously reconsider where we spend our money in future.
0 replies
13 months ago
Squiggly Pops Drenched in Oil
Tonight I ordered a Large side of Squiggly Pops at Fish Away Lorraine Gardens Center in Port Elizabeth. When I opened this, it was drenched in the oldest oil possible. When I bit into it, it tasted like burned oil and absolutely no taste at all. Highly DISGUSTING and DISSATISFIED
0 replies
26 months ago
Worst Service and Food - Spur Baywest Mall
I am extremely disappointed in Spur Baywest Mall, Port Elizabeth EC. Myself, my fiancé and our two kiddies went there for breakfast yesterday morning (Saturday 24 Feb 2024) and received the worst service. First, it took about 15min before anyone brought us our Menus. Once we received the Menus, the Waiter then took our order within 5 minutes. We ordered 2x Unreal Breakfast's with extra Hashbrown and extra Cheese Griller, and then the kids food. Our son had a chocolate milkshake, however, he does not eat Marshmallows, therefore, he took it off the Milkshake and gave it to his sister. At this point, the gentleman that brought our drinks (not sure of his name but he was wearing a black shirt) mumbled SHOCKING while walking away. My fiance ordered a simple coffee with Cold Milk, yet she received Hot Milk. Besides this, we received our Unreal Breakfast's 35-40 minutes after we ordered it and with a very sad heart, all the food was cold. We then called the Manager which then took our plates back and replaced ONLY THE EGGS!!! When our Waiter came again to give the Toast (which was BURNED) she asked where our plates was, so we told her that the food was ice cold after waiting almost an hour for our food and all she said was okay. Not apologised or anything?? Out Bill was almost R500 which we paid, as we felt complaining at the store does not help. This is a new Store and situated in a beautiful mall with lots of tourists etc, but if this is the level of service and food that one get on arrival, I will NOT suggest Spur to ANYONE, never the less the Tourists. Please explain to me why we are getting this level of Service and quality of food when we spend so much money at your Spur? Regards, A very disappointed customer
0 replies
32 months ago
KFC 17th Qaurter BAD SERVICE
Good day, I am extremely disappointed in KFC 17th Quarter Port Elizabeth, EC Store. Myself and my Fiancé and our daughter was there on Saturday, 02 September 2023 @ around 22h00pm, due to Loadshedding in our area and wanted to try 4 of your NEW Uncle Waffle Burgers, however, when we got there, the lady that took our order at the Drive Through told us that they are closing in 30min and refuses to make Chicken Fillets. On your website it states this is a 24-hour store and second of all, the level of service was just POOR! The "no-care" attitude we received was DISGUSTING to say the least! We really wanted to support your new Menu Item; however, we are so disappointed and we always go there! I really hope we can resolve this issue, as you are losing clients over rude Staff Members! Regards, Rozaan van Winkel 067-418-9269
0 replies
39 months ago
Worst service ever
This morning at 10:00am myself and my fiance went to Spur Figtree Complex in Port Elizabeth to spoil ourselves to a Breakfast. On arrival we received a warm welcome from the Waitress, however, 5min after, a gentleman with the name of Jandre introduced himself as our Waitron, so by this time already we were confused as to who are serving us, however, we gave our order to him. In 45min no one asked us if we were still okay or if we would like to order something else, no, my fiance had to walk to the Manager (Dean) to ask if we would ever receive our food as everyone by this time received Food except us ( People that ordered after us). He informed me fiance that he will check up on this. A couple of minutes later he came to us saying the breakfast is on its way, but by the time it got to us (50min later) the eggs were ice cold, the Bacon was cold, the tomato was cold and we have no toast??? When we complained by the Manager he took our plates and did not even offer to make us a fresh Breakfast. My fiance was very angry at this stage and said we will have our Breakfast somewhere else. He said he is sorry with a smile on his face. (The manager) should one not look sorry when apologising? This was the worst service ever received by Spur and we expect some sort of feedback regarding this. Just as a side note - This Jandre that served us only was at our table once, the rest of the time, nowhere to be found!!
0 replies
59 months ago
BAD SERVICE
On Saturday, last week, 5th June 2021, me and my fiancé went to your store in Baywest Mall, Port Elizabeth, to Purchase a CD Player for my fiancé's Grandfather. We finally managed to Purchase one after a confusion about the prices that were not labelled correctly by your store. When we returned home, my Fiancé's grandfather was not happy with the CD Player, as he actually wanted a 32 Inch T.V. We immediately phoned the store and asked if we could return the CD Player for a refund, as we wanted to first shop around for the T.V he wanted. The lady who assisted us in the first place told us to come in on Sunday, 05th June 2021 late afternoon, as they do not always have R1000.00 cash on hand, which I completely understand and agreed to. Unfortunately on Sunday we couldn't make it, as time ran out. During the course of the week, my fiance decided to return the CD Player, around 17:00, as we remembered it was said that we must come late in the afternoon, as your Cashiers do not start with a float that high. When she got there they told her they do not have cash on hand and must come back another day. All the way from William Moffet just to be told this. Not an apology, not an alternative, just "come back another day", what kind of service is this? Yesterday, 10 June 2021, I decided to phone the shop at 15:00 to make sure I am not wasting my time and petrol again, like the first time my fiance went there. I spoke to Shandre (not sure about the spelling of her name) and she assured me she does have the Cash on hand, but will be knocking off @ 17:00. I told her I leave work only at 16:30, but will be there just before or after 17:00, depending on Traffic. She asked if I had the Slip on me, so she can generate the return while waiting for me to get there, but told her I will have a look in the car, as I am not too sure. I went to have a look immediately and phoned back about 5 minutes after the original first call. I was then told that Shadre went on Lunch and would be back in 15min. (How can she go on lunch, knowing a Customer is going to phone her back? I guess she just didn't care) After 15 minutes I called back about 5-6 times, but the telephone line was engaged. I then asked my fiance to call again, as I left work and was on my way to your store. When she called the first time it was said that Shandre is still on lunch (now it's been about 30minutes after the first time they told me she would be back from lunch after 15minutes). She then spoke to another lady there which said that they do have cash and we are welcome to come and return the CD Player. I arrived at your store 16:58, just to be told that no-one has money in their till. Now I do not understand. How can someone have told my fiance @ 16:55 that they have this amount of Cash on hand and 3minutes later no one has cash. When I spoke to Shandre she told me that the Cashiers already "Dropped" their money as they needed to go home, so now I see how this level of service works. The cashier's "home-time" comes before a customer wanting to return something. She told me @ 17:00 they dropped their money. I asked her how can they have already dropped their money if it's only 16:58 now(at the time) and not even 17:00 yet? She could not answer my question at all and said she will swipe my card I originally paid with. I was not happy about this at all, but had no other choice as I never go to Baywest Mall, as it's out of my way. I then gave her my card and she did what she had to do, without apologizing once. The manager, I assume, with the name of Stella was so unfriendly. Firstly, she did not greet me at all, secondly, she couldn't have cared less about what the problem was, she just did the Credit and told me to sign and walked away. (Not even a "please sign, just sign here") I am so extremely disappointed with your level of service more than anything else. The worst of all, now I have to wait about 7 days, if not longer, for that money to return back into my account and my fiance's grandfather has to sit without a birthday present (which would have been a TV if I got the cash back from your store). I was planning on Purchasing the T.V from your store if it wasn't for your level of service. My question to you now is what are you going to do about this, or will it also just be ignored as we were ignored at your store? The best of all is that so much time and petrol was wasted on this where it could have been resolved so much faster if your cashiers only decided to take the Customers needs before their own! I expect a answer and solution to this complaint, as this is unacceptable
0 replies
87 months ago
WORST SERVICE!
Good day, Today, I was @ Pick n Pay Newton Park, Port Elizabeth at around 12:30pm to buy lunch, but the service was HORRIBLE!! When I wanted to order some chicken nuggets and chips from your Hot Foods Counter, the lady who served me (Her name badge said Leigh-Ann) was absolutely rude! Firstly, she did not even greet me, just said, what do you want? Then, when I asked her for my chips and nuggets, she first did my chips, did not even ask me do I want spice, she just decided for herself I wanted some on, then slammed the packet on the counter while doing the nuggets. I asked for R30.00, but then I received R30.50, now I know R0.50 is nothing, but this is NOT what I asked for. This is not even about the R0.50, this is about the HORRIBLE SERVICE! I come there often and spend at least R300.00 at your store per day, as I stay around the corner, but I now wonder if I should not move stores! This is really extremely bad service and some sort of feedback will be appreciated! -Very dissapointed Customer
105 replies
87 months ago
Terrible Service and Food
I am very dissapointed in Checkers Newton Park Port Elizabeth. Me and my fiance went to your store, as we do every day to buy daily stuff, but the service was horrible. Firstly, how can you have 1 person working with the Hot Foods and the Cold Meat counter, never the less to say, she had no idea what she was ****, after asking her whats in the small pies she said she does not know because she doesn't work for the deli, she didn't have the audacity to ask someone else instead to help us. After this I ordered chips, which was a disgrace (I took photos of your chips samosas and roll ups if you would like to see it-black burn pieces everywhere) , if THIS was not enough I bought yogurt and asked for a s**** at the counter, this time Phakamisa helped me, I asked if she had a s**** she ignored me, customer next to me told her I am asking a question, so Phakamisa said I can wait as she's busy, (she was busy chatting to her staff member) PATHETIC to say the least and I am almost sure health and safety inspector would love to see the food you serve ! This is DISGUSTING AND PATHETIC! I will not leave this here, but would love to hear an excuse from your side! We buy atleast R300 worth of stuff there every single day as we stay about 1km away from your store, but from now on, I am not sure if I want to support you if this is the level of service a customer gets!
0 replies
95 months ago
Bad Service! Bad Planning! BAD BAD BAD
I am very disappointed in the level of service I received from your PE-Fig tree (WILLIAM MOFFET) Branch. I made a booking for a birthday party there around April. (2 months in advance!) The birthday was set for 16 children and 20 Adults. First of all, the party happened on Saturday 23/06/2018 ********** One of the Managers gave me a call on Saturday morning to confirm if the party and figures are still correct, so I said yes, everything is still fine. So, she asked me if one of the managers explained to me how the seating worked, I said no, because no-one did! So, she explained to me, not that the seating was much of a problem, as parents are always everywhere to attend to the kids. When we arrived there, as the host, we were there about 30 minutes earlier to add some things in the lucky boxes that was given out, putting out the cake, etc . My fiance immediately went to the back to see if the play area was nice and clean and if it was crowded or not, little did we know that the play area closed more than halve of there section, and NO-ONE INFORMED US ABOUT THIS AS WELL. I mean, 16 children running around in a small little area, is not nice!! I spoke to the manageress before everyone came and it was said that the boss closed down the play area due to having to replace the playstation equipment all the time. (Appreciate the honesty!) At this stage, I was already dissapointed, because the play area is just standing there, and no-one is making use of it, and no one informed us! I could have made another plan if this was the case!! If this is not enough, the level of service was so DISGRACEFUL, saying the least! Everything was a mess! Having a party with so many children are already difficult, and now having to have bad service and everything being "not-organized", was the level of stress I had to go through!! I could not enjoy one second of my own child's 4 year old party, because first, the kiddies food was so confusing, the one set of children got their food, then the second set of children had to wait 30minutes for their food and then the last set of food took about 15minutes extra, everyone ordered together, except for 3 children!!! Besides this - THE FOOD WAS A MESS!! Some children got Viennas instead of pizza, some dint even get their cool-drink, when I nicely asked our waitress about this, she and the manageress said it is not their problem if the kiddies "swop and changes" the order!! EXCUSE ME I PAID OVER R2000.00 for this party and now this is the level of service I get? One of the parents had to wait 45minutes for a salad, WHICH WAS NOT EVEN CORRECT!! My sister ordered a peppadew-pizza, they brought her a a pizza without cheese, which was not even specified on the menu!! They did not ask if I want to swipe my family card, I mean, the bill was well over R1500.00 and I lost all those points, WHICH I WANT!!! I mean, this is Spur, what is happening to the family restaurant we always enjoyed? I am not mentioning any names, because, to be honest, I was so livid that I could not even remember the names. I booked my party with Conrad, and that's all I know. He was not on duty the day of the party, but he did call me to say that he would not be on duty , but informed the other managers about everything, and all is still in order. I am so disappointed and I honestly hope I get some kind of response, because this is UNACCEPTABLE!!! WHAT ARE YOU GOING TO DO ABOUT THIS MESS???
0 replies
124 months ago
EVERYTHING WAS JUST WRONG
I went to Spar Figtree to buy a few groceries such as Bread Eggs Cool-drink etc. I only had R70 on me. I bought the groceries and it came up to R67.00 as I was counting on my phone, but when I arrived at the till it was a total of R75.10, now I ask you WHY? it started with the rolls polony, its labeled at R5.99 on the shelve, but when I get to the front it scans R12.99, now I can understand one mistake like that happening, but three different products??? Then the cashier took it to the next level with her attitude. I told her on the shelf it sais R5.99 and I will go check the price with her instead she said \Excuse me mam, don't you just have a R5 then it wont be necessary for all the voids and ups and downs?\", where does the attitude come in \"THE CUSTOMER IS ALWAYS RIGHT?\" So I said NO I want to pay what I see, so she walks ALONE and gets a tag that sais R11.99, taking her time, but I know she took that off at the wrong place, I didn't say anything and swoped it for the cheaper brand. She had this judgmental comments and bad attitude. I cant believe how you train your staff! Is this an ongoing thing? <br> VERY DISSAPOINTING!<br> I felt like I was treated like someone with no respect!"
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)