Worst service and management does not have control of the store wear abouts

Queenswood superspar the worst experience. Why do you let incapable people by franchises. Ordered spar2u Monday they called and said they mayonnaise is finished but they can give another brand. I said no because first of all the product was not out of stock on the app app and dedicated shop was Queenswood spar. Right so the lady said they can hold the order and call me Tuesday with an update. Tuesday come and no phone call, I called the afternoon 17:00 and the lady that should of called was off the Tuesday what a lovely suprise she did not arrange her responsibilities have been handed over. I mean they are in customers service but that's just my opinion maybe I'm wrong. The ladu from Tuesday promised to call Wensday no call, I then called again the afternoon to find out they kept me hanging on the line for 5mins not getting anyone. I eventually got to the stock department and the guy gave my number to the floor manager of Queenswood spar. Guys please we all need work but have training with them. We all need space to learn and want to learn. Right he will get back. Then a lady called and promised stock would of arrived yesterday late and they will send my package today at 5 pm. Can you guess no call no package. So Mr Manager or owner og the store are you not aware of what's happening in your on business or do you just not mind such service. Because if you don't need our money then please just say it. Close the doors or have a meeting with your staff. Realistically this is the worst service ever I have received. In the meanwhile I needed to buy mayonnaise because it's day 4. Stop spar2u at your outlet because you are incapable to meet the services standards and have no control of your whereabouts. Head office spar is this really the type of people you get to by in your business. Is this the type of service you would recommend to clients and providing it to the best of your abilities. This is unacceptable and money has been sent right away of the order. We cannot come to spar and pick items and only pay for them in 4days. Go back to the drawing board this is not working.