Superspar Rosmead
2.1|7 reviews
MM
Mmabatho M
1 reviews | Active since Member
19 Jun 2024, 19:57
Incorrect pricing system and *********** management
If there was a negative rating, thats what this store deserves. In my 2,5 years of using this local spar there are always stories and bad management that do not care at all. Between the Spar and the Tops it seems you must be sure of your prices and whats written on shelves because when you get to till prices change, not on one item but numerous items and numerous occasions. Spar could be running a national special but the spar does not update and please don’t waste your time calling the manager coz the response is they will update later they never got a chance. It honestly is starting to feel like they are running some extra charges **** and because the prices at the shelves are incorrect, what price do you actually trust? Apparently I (the customer) must check the barcode of product against the shelve price. Damn moes I will be there for hours.
When I thought thats worse, the Supervisor and manager got involved and lol lets just say if I was asked to describe uninterested management, they would be the perfect example. I asked for the manager Samera’s surname for escalation and she literally walked away mid sentence. I walked to her and asked if she did not hear me, she gladly responded by saying “she has other customers to deal with and I am in her store during a busy time”. Ofcause you could imagine none of the staff members knew their supervisor or managers surnames (must be the long working hours making them forget I guess)
The Manager came back to intervene I thought but he instead just stood there with his eyes popped open and listening to the Supervisor call him “Papa D, Papa D”. I asked this Samera lady why could she not tell me to my face that she has no time for me.
I asked them to just void everything and I will rather go spend my money elsewhere.
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Mmabatho M's updateReviewer Update
19 Jun 2024, 20:04What kept going through my mind at this point was that clearly my biggest sin is being black. I was left unattended to go check other customers of different colour because they were apparently more important than I was and their queries that the Supervisor gladly ran around for were more superior and more worth her while more than mine, regardless of all of us being customers and actually paying for products and services sold by Spar. My assumption would be the Supervisor and Manager took their roles knowing very well what it entails and they willingly chose those roles. I cannot be held accountable for staff members labelling half the shelve incorrectly, deal with *********** management all from what was meant to be a 15mins swing by. I wonder if training is still a thing at Spar / key role level or if its staff members own skill set to their own?
MM
Mmabatho M's update19 Jun 2024, 20:04
Reviewer Update
What kept going through my mind at this point was that clearly my biggest sin is being black. I was left unattended to go check other customers of different colour because they were apparently more important than I was and their queries that the Supervisor gladly ran around for were more superior and more worth her while more than mine, regardless of all of us being customers and actually paying for products and services sold by Spar. My assumption would be the Supervisor and Manager took their roles knowing very well what it entails and they willingly chose those roles. I cannot be held accountable for staff members labelling half the shelve incorrectly, deal with *********** management all from what was meant to be a 15mins swing by. I wonder if training is still a thing at Spar / key role level or if its staff members own skill set to their own?