Extremely Disappointing Experience – Non-Delivery, False Promises, and Unprofessional Conduct

I am extremely disappointed and frustrated by my experience with this company. I paid in full for an order of PPE, and despite being promised delivery within 15–21 days, the goods were never released. Once the agreed timeframe had passed, they continuously delayed and ultimately refused to hand over my order — to the point where my own client was forced to cancel.

I made numerous phone calls and even visited their premises in an attempt to resolve the matter amicably and professionally. Instead of cooperation, I was met with arrogance, derogatory remarks, and outright disrespect. I was told that my order was insignificant compared to their “bigger” orders worth thousands of rands and that I should stop bothering them.

Hannie and a lady named Morufa repeatedly misrepresented the status of my order, providing false assurances about its readiness. After exhausting all reasonable avenues, I had no choice but to seek legal intervention to recover my money.

Based on my experience, I strongly caution others to think twice before doing business with this company. What I encountered was unprofessional, *********, and deeply distressing. Please be careful.