Ordered, Paid but Still not received.

I placed and order from [URL Removed] on 8 February 2016 and I paid immediately. Today is the 24th of February and I still haven't received the order despite receiving an email from their website saying that they had shipped it and the order status being listed as \COMPLETE\" now on their website. <br> <br> About a week after placing the order I got a phone call from Time freight couriers telling me that they have my order and are ready to deliver but no one has paid the fees. I informed them that I ordered it from an online retailer and that the courier fees were paid as quoted by the site. They said they would contact the supplier and get them to pay.<br> <br> A few days later I give time freight a call. Still no payment. This morning I get a call from time freight again still no payment. I have sent numerous emails to supplyitall, and the only responses I get are statements like \"They will deliver tomorrow\" or \"we'll look into it\" or \"We'll get back to you with info\" no one ever explains whats going on and seldom do they get back to me.<br> <br> Unfortunately they just don't seem to be able to run a business properly. I see they have numerous complaints here on HelloPeter. "