Very poor customer support

27 October 2015 I purchased 2x 5 meter LED strips (Red and Purple) from Supply It All. <br> Jacques from Supply It All informed me that they didn't have stock of the purple strips and he ordered stock for me. He stated that this Supplier (EuroLux) will be getting stock at the end of November at the latest.<br> He shipped the Red LED strip ahead without charging me extra for shipping and ill give them a thumbs up for that!<br> When I started following up from the 20th of November he started ignoring my emails. 3 emails to him later and still no response. When I called him on 30 November he said he will follow up with and provide and update and also sent this in an email. 10 days, 4 emails and multiple unanswered calls later, I was still waiting for his feedback.<br> 9 December I finally got hold of him on his mobile and he responded to my email stating \Stock still hasn't arrived