Pathetic Customer Service - Sure Mithas Travel

I had a terrible customer experience with the travel arrangements/itinerary, and will not be using this agency in future. Firstly, this agency does not provide what they advertise as part of the packages. Secondly, they use low-cost carriers, with overlay periods extended to 5-7 hours. To add to this, our luggage arrived 3 days after our return date, resulting in us incurring additional expenses as we were away from home. My frustration and level of dissatisfaction have been exacerbated by how my queries were handled and the responses I received. There was a clear lack of customer service and support after payment was made, which has left me feeling that I, as an individual, am not valued by this agency. As a result, I will not be using or recommending this agency in the future.