KG
Kashini G
Active since Nov 2016
3
Reviews
0
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Reviews
3 reviews9 months ago
Pathetic Customer Service - Sure Mithas Travel
I had a terrible customer experience with the travel arrangements/itinerary, and will not be using this agency in future. Firstly, this agency does not provide what they advertise as part of the packages. Secondly, they use low-cost carriers, with overlay periods extended to 5-7 hours. To add to this, our luggage arrived 3 days after our return date, resulting in us incurring additional expenses as we were away from home. My frustration and level of dissatisfaction have been exacerbated by how my queries were handled and the responses I received. There was a clear lack of customer service and support after payment was made, which has left me feeling that I, as an individual, am not valued by this agency. As a result, I will not be using or recommending this agency in the future.
0 replies
59 months ago
Poor Customer Service
I have been contacting Rain for over a week to assist with the wi-fi connection. Each time, I am told it is being escalated to the network team, however, no one has connected me, and each time the case is closed. Upon following up on Monday, I was informed that they dispatched a new sim card to an address where no one is during the day, causing a new battle between myself and the courier company. The new SIM card arrived and the same problem persists. I contacted rain again, only to be given attitude and informed it is being escalated. This is absolutely horrific customer service. No care in the world about keeping customers informed and helping them. I still wait for someone to call me or help me fix the issue
53 replies
115 months ago
Fraudulent Avon Account
<p>Our joint home loan application was recently declined by a financial institution a week ago because my husband was listed on ITC for owing Avon R4000 since Feb 2016. We are not Avon clients and do not have any accounts with Avon, therefore we were unaware of this debt. We contacted Avon on 09/11/2016 to clarify the matter. We were requested to submit the necessary documents to pursue the investigation. On 10/11/2016, we emailed the docs to the email address provided by the agent who helped us on 09/11/2016. Later that day, both my husband and I respectively phoned Avon to confirm if we received the docs and if they can issue us with a letter of acknowledgement and/or a letter confirming that the case is being investigated. The bank required such a letter to pend the home loan application based on the circumstances. The agent that spoke to us informed us that the email was received and she would forward it to their Forensics Department. On 11/11/2016, both of us once again contacted Avon. We were desperate for the letter to save our home loan application. We explained the urgency of the situation to the agent and she advised that we were unable to connect Forsenics directly, neither did she have any contact person/s or contact number at Forsencics to escalate our concerns. Instead she provided me with a 'supposedly' team leader's email address which I used and did not receive any response. On 12/11/2016, my husband contacted Avon and the agent that assisted was now able to contact Forsenics and then advised us that we would receive a letter confirming that the case is under investigation within 7 days. Following the 7 days wait, we contacted Avon on 16/11/2016 and was informed that Forensics did not receive our email and the required docs. And apparently we used the wrong email address. On the phone with Avon for 1 hour, I spoke to 4 different agents and each one provided me with a diferent perspective on the situation. Each agent I spoke to informed me that I am sending the email to the wrong wrong address. Eventually, I used 5 different email addresses (as provided per agent) for the same comms. And then I was informed that Avon is unable to issue any letters until the investigation is completed - a story completely different from what we were told on 12/11/2016. I requested to speak to a Supervisor / Manager. I was put back to the switchboard and ended up speaking to someone else who couldnt assist. Then this morning we received a letter confirming the case is closed and instruction was sent to ITC to de-list us. I am glad this has happened, however, we are shocked and frustrated at the level of service received and the manner in which this was dealt with. Firstly, Avon is not screening their customers properly which is having a negative impact on decent people like us. Looking at this log, this is not the first time this situation has occurred. Secondly, Avon staff do not know their policies and procedures - please take some time to educate them. Each one of them has a different view on the process to follow. They put you on hold for minutes to enquire and still convey the wrong information. And has far as empathy and understanding goes- that is non-existant. I dont understand how quickly we moved from not receiving the docs to closing the case within 24 hours was suddenly possible. If this was done within the 7 day period, Avon would have helped us save our home loan application.</p>
56 replies
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