Sure Mitha Travel - poor service delivery

Worst service from Hamza Khader from Sure Mitha travel. He was very efficient in getting me to pay my deposit however once payment was received he did not contact me unless I made followups or contacted him. I paid for a 5* star package with full day tour in Istanbul but received a 4* star hotel upon arrival and a half day tour. Also he was never able to respond to my emails or messages and giving me excuses all the time. Furthermore I travelled with my 6 year old son and he failed to pre book our flight seats together and we sat separately for our flights despite me telling him to change it. I received my Dubai whilst in Istanbul, one day prior to arriving in Dubai. Absolutely terrible and incompetent service. And I still did not receive any apology from him or management even though I sent an email voicing my concerns. Will not recommend this travel agency!