Sure Mithas Travel useless crooks

The only reason I gave 1 star is because there isn't an option to select 0 stars for the pathetic service we have received from this so called travel agent called Sure Mithas Travel, the last hotel booked for us in Istanbul was supposed to be a 4 star rating but it was clearly a 1 star hotel and when we contacted the owner to try and sort out this issue he said there is nothing he can do, there is just too many things wrong with the room to elaborate so I would just like to advise people out there not to use these useless agents for holidays in future