Delivery time much longer than promised

I ordered from Surehatch and was told that delivery would take 3-4 days with postnet. I must just pay the money. Today is day 14 and i am still waiting. Companies like this should rather be honest and say that delivery will take 14 days plus, then customers can decide if they would like to wait or use someone else. I now lost a hatching cycle of 56 chicks which could have been prevented if I knew it would take so long.