HV
Hennie S
Active since Oct 2015
14
Reviews
0
Industries
Reviews
14 reviews10 months ago
Worst service
My priducts was importer to South Africa within 3 days but got stuck with Fedex South Africa. I mistakenly attached a wrong invoice and the customs vat was then wrongly accumulated. They asked me to send correct one to VoC which i did. They gave me correct customs vat and i paid immediatly using the link provided. My products are yet to be delivered from Johannesburg to Pretoria region. Products arrived 06 June but we waited for invoice from supplier that was received 10 June voc was done 11 June today is 19 June. I still got wrong invoice mailed to me repeatetly even after i told fedex that i paid the correct one allready. Somewhere someone is incomponent. People working with my account was khayelihle.khumalo@fedex.com lungile.hlomuka@fedex.com sharon.machaka@fedex.com
265 replies
39 months ago
Donot try and phone UPS Johannesburg
Whennyour parcel must be delivered they send a message on the tracking system that says UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. This is not true. No sms, email or phonecall was made. When you phone them you wait up to 18minites for an agent and then rather hang up. This is poos service
241 replies
45 months ago
Selling of car
Very fast service. Car was advertised with weelee and after one day i received an offer. The offer was less than we buy cars. I did not accept and the following day i received another offer higher than we buy cars. I said yes and the next morning the dealer was at my house. He was happy, paid the car and left with it.
134 replies
53 months ago
NO ANSWERING WHEN YOU CALL THEM
What a poor company to get hold off. I need a package delivered fast but cannot reach these guys on their phone number. You are placed on hold and then cut off after 4 minutes. They are so slow in delivering that i would like to go and pick up the parcel myself but its impossible reaching them. If UPS can just start using The Courier Guy i believe we will be getting service delivery.
53 replies
56 months ago
FEDEX - PRIORITY COURIER SERVICE NOT WORTH THE MONEY
This Company sucks in South Africa. My import was already lost 2 times using Fedex.Luckily the one parcel was found after 2 weeks. The Biggest problem i have with them is their response time to customers.I pay for priority courier service but never gets the packages close in the time they promise. I contacted them every time when I saw something was not correct with the tracking and they take ages to come back to the customer. The other problem I have is when getting samples from suppliers. They simply do not want to process it. I received a sample and it arrived in South Africa on Friday 17 September. I got a sms that I should email Phembile Malembe with my import number. I did it when i got the sms. Saturday emailed again and waited for a response from Phembile Malembe. Did not get any. Monday she contacted me and said she wants a invoice. I explained that there is only a proforma because i did not buy anything. She the send me an email and said I will then have to wait for customs. Today is Tuesday evening 21 September and she is not responding to emails. I takes 3 days from France to South Africa and now already six days in South Africa and I did not receive anything yet. The Suppliers in European companies is now starting to warn against using fedex and is asking us to use UPL. I would encourage other companies also to start using UPL. Their standard shipping is costing the same as fedex priority but you will get it faster than fedex. Thanks to employees like Phembile Malembe wo do not want to treat the customers with respect Fedex will not see me again
53 replies
68 months ago
Delivery time much longer than promised
I ordered from Surehatch and was told that delivery would take 3-4 days with postnet. I must just pay the money. Today is day 14 and i am still waiting. Companies like this should rather be honest and say that delivery will take 14 days plus, then customers can decide if they would like to wait or use someone else. I now lost a hatching cycle of 56 chicks which could have been prevented if I knew it would take so long.
0 replies
126 months ago
Horrific service at Cellphone counters
After 3 months it took to repair my cellphone and various complaints- Finrite decided its irreparable and gave me R8000 to buy a new phone from Edgars woodlands where I handed in my phone. I took of from work and drove the 75km to Woodlands to buy a new phone. In the store they told me they only have phones to the value of R2500. I f i buy one of these phone I forfeit the rest of the money. They send me to Menlyn Edgars. At Menlyn the people working at the phones waited for me to ask them for service, there wasn't any. I asked them for A sony Z3,Samsung A7 or I phone 5s. They didnt have any of these phones. They then said I should go to Edgars Sandton. I then decided on the Samsung S6. The lady said she doesnt think there is stock- I had to ask her to go and look. She came back and said only a white one. She could not show me what it looked like because they dont have samples. She send me to Vodacom. After vodacom I decided to take the phone. She then ask me to complete the forms while she phones Woodlands Edgars for permission to sell to me. After 10 minutes she gave my Edgars card back and told me that Woodlans does not aswer there phone so she cant help me. 5 hours wasted again.
75 replies
126 months ago
Horrific service at Cellphone counters
After 3 months it took to repair my cellphone and various complaints- Finrite decided its irreparable and gave me R8000 to buy a new phone from Edgars woodlands where I handed in my phone. I took of from work and drove the 75km to Woodlands to buy a new phone. In the store they told me they only have phones to the value of R2500. I f i buy one of these phone I forfeit the rest of the money. They send me to Menlyn Edgars. At Menlyn the people working at the phones waited for me to ask them for service, there wasn't any. I asked them for A sony Z3,Samsung A7 or I phone 5s. They didnt have any of these phones. They then said I should go to Edgars Sandton. I then decided on the Samsung S6. The lady said she doesnt think there is stock- I had to ask her to go and look. She came back and said only a white one. She could not show me what it looked like because they dont have samples. She send me to Vodacom. After vodacom I decided to take the phone. She then ask me to complete the forms while she phones Woodlands Edgars for permission to sell to me. After 10 minutes she gave my Edgars card back and told me that Woodlans does not aswer there phone so she cant help me. 5 hours wasted again.
75 replies
127 months ago
PHONE WORSE AFTER REPAIRS THAT TOOK 75 Days
I handed my phone in for repairs to AON using FINRITE insurancefrom EDGARS. My phone took 75 Days to repair after they promised it would be repaired within 21 days. The phone went in for a screen repair. When I got the phone back I had to pay R800 but could test it because the battery was flat. I immediately saw that the screen was not put back into its right position and the glue was allover. After charging the phone I found the following problems :<br> 1. You can see into the phone on the side of the screen.<br> 2. When you look at a angle at the screen there is big white lines inside the screen.<br> 3. The speaker is not working - cannot hear the other person when they call.<br> 4. The camera does not focus anymore<br> <br> Why do EDGARS sell this insurance to there clients if they know that FINRITE receives 100's of complaints from customers on Hello Pieter every day for BAD service. I must now drive 75km to Edgars to hand my phone in for repairs again. Why should I pay for their BAD SERVICE? Edgars should send a vehicle to come and pick up the phone from my house and repair it within 5 days!!!
75 replies
127 months ago
PHONE WORSE AFTER REPAIRS THAT TOOK 75 Days
I handed my phone in for repairs to AON using FINRITE insurance. My phone took 75 Days to repair after they promised it would be repaired within 21 days. The phone went in for a screen repair. When I got the phone back I had to pay R800 but could not test it because the battery was flat. I immediately saw that the screen was not put back into its right position and the glue was allover. After charging the phone I found the following problems :<br> 1. You can see into the phone on the side of the screen.<br> 2. When you look at a angle at the screen there is big white lines inside the screen.<br> 3. The speaker is not working - cannot hear the other person when they call.<br> 4. The camera does not focus anymore<br> <br> And this is a international company who say they are proud of there work???? Now FINRITE WANTS ME to drive 75km to the nearest edgars to hand my phone in again for repairs that wil take 21 days again??? . They should be sending a courier company to pick up the phone and return it back to me. Why must I pay for their mistakes??
75 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (57.142857142857146%)
1 Star
5 (35.714285714285715%)