Pathetic company!

I emailed Surehatch to enquire if I may buy ONLY the egg trays that fits into the incubator. Palesa Nosi responded but she simply does not understand this very simple question. She does not answer the question at all and just keeps sending their full pricelist and the trays are NOT on the pricelist! Absolutely PATHETIC!! Surehatch, my advice to you is to employ competent people and train them properly! I will definitely NOT do business with you!