TR
Thomas R
Active since Mar 2009
59
Reviews
0
Industries
Reviews
59 reviews1 month ago
Very bad service!
Terrible experience dealing with this company. Communication is very poor. Never again will I deal with them. I lost a bunch of money and still do not have a trademark!
0 replies
2 months ago
Absolutely useless!!
I ordered an item online. Days later I asked when the item will be shipped because I heard nothing from them. They responded telling me that it will be delivered within 3 days. Two days later I received an email telling me that the item is out of stock. Well Leroy Merlin staff, I don't know if you enjoy it when people waste your time through INCOMPETENCE but I do not. This was the first and the last time that I will order something from you.
53 replies
4 months ago
Pathetic customer service.
Yesterday morning I sent a query via the contact form on your website. The query was straightforward.... I wanted to know if your 200gb data plan for R299 per month would work on my farm where we ONLY have MTN reception. I also provided my address. Shortly afterwards a woman phoned me from your customer services number at exactly 12:20. Immediately she wanted to start with a credit check. I explained to her that I have not said that I want the plan, I first just want a simple answer as to whether the sim will even work where I am. Do yourself a favour and listen to the call. She was very unsure of how to handle it. She said she will find out and phone me back shortly. Well I don't know what her 'shortly' means but a day later I still did not receive a call. I can only assume that it will not work where I am and she decided not to bother letting me know. CellC, if you do not train your people properly and keep on providing pathetic service like this you.will keep on struggling! Even a potential new customer is not handled correctly!!
333 replies
4 months ago
Openweb and Zelda Coetzee fast asleep! Confused business!!
Below is my email to the so called Customer Service Manager Zelda Coetzee. Seems that the two managers there are Zelda and Dane but Dane much 'sharper' than Zelda. Every day Zelda's story changes. Absolutely PATHETIC. How about a junior position for Zelda rather? I asked Dane if I may subscribe using my company details. Dane said YES IT IS IN ORDER. So I signed up for a package. Next day Zelda Coetzee sent an email saying I cannot use my company details but my personal details and that they can send invoices with my company details. So I then signed up with my personal details but with the company bank account where the money must be deducted from. Also not good enough for princess Zelda Coetzee. Zelda, so how about you tell me here what your plan is seeing that you never received training to respond to emails properly. Are you going to send me invoices for my company as you committed or is every day a new story. Seems like a tiny home business to me the way that Zelda is handling her so called CUSTOMER SERVICE MANAGER position. 🤣🤣🤣 'Zelda, with all due respect you guys seem to be very confused. First Dane told me that I may use my company details to subscribe. Yesterday you said to me that NO I CANNOT DO THAT but that I must use my personal details but that you can issue an invoice for my company. So now I subscribed with my personal details but of course with my company account where the money must be deducted from. So what are you saying now? I cannot use my own company's account? And can you now all of a sudden also not send me an invoice after you committed to that yesterday? Is Openweb actually a little home office business or a proper company? Now I am not so sure anymore. I will also post this issue on Hello Peter because people need to know what they are getting into with you. Every day a different story. By the way, you deducted from my company account for several years on my thomaswreid@outlook.com account. WAKE UP OPENWEB,!!!
0 replies
8 months ago
Thomas Linda is excellent!
Big thumbs up to Thomas Linda from the Ficksburg branch. Always super helpful, friendly and very efficient. Keep up the good work Thomas!
0 replies
8 months ago
Please ask your Ficksburg branch to wake up
Please ask your Ficksburg branch to wake up. The entire morning I sent them Whatsapps to reschedule two parcels for tomorrow. No response. Their sleepiness is now causing your driver to go to the collection address today and wasting his time.
0 replies
15 months ago
Good products but terrible service!
Openweb has good products but their Client Liaison Manager, Dane Samuel, is giving the company a very bad name. His/her responses are very unprofessional and some questions he/she simply ignore. And you call yourself a manager?
0 replies
23 months ago
*********** helpdesk staff!!
Absolutely useless, *********** bunch!! Struggling 4 days with them to get one simple thing done.... ONLY TO CHANGE MY EMAIL ADDRESS and now my account cannot be accessed! Their helpdesk staff are USELESS. NO FEEDBACK AT ALL!!
0 replies
23 months ago
Gary Van Dyk - Ficksburg Butchery Manager - 5 Stars
I usually write complaints but it is also important to give credit when credit is due. Gary Van Dyk, the Butchery Manager at Pick 'n Pay Ficksburg is FANTASTIC! What an awesome person to deal with. He is professional, friendly, helpful and his butchery is always stocked properly with good products. Keep up the good work Gary!
53 replies
28 months ago
Pathetic company!
I emailed Surehatch to enquire if I may buy ONLY the egg trays that fits into the incubator. Palesa Nosi responded but she simply does not understand this very simple question. She does not answer the question at all and just keeps sending their full pricelist and the trays are NOT on the pricelist! Absolutely PATHETIC!! Surehatch, my advice to you is to employ competent people and train them properly! I will definitely NOT do business with you!
0 replies
Review Distribution
5 Star
7 (11.864406779661017%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (3.389830508474576%)
1 Star
50 (84.7457627118644%)