1 reviews | Active since Member
<p>My experience: visited surfside today with my family & what a horrible experience this was. To start off with we waited over 2 hours for our sushi order (baring in mind that there were only 3 tables in the restaurant),not a busy day at all for a restaurant. After waiting for over 2 hours we finally get our orders and the orders were plated incorrect and even had missing sushi items. We sent the order back to be fixed, that in its own took another 20 minutes, and when we received it again it was still not up to standard. Items were still missing and certain ingredients listed on the menu were not included. Not to mention the cream cheese in some of the sushi was off. On top of this we had a insencere waiter, no manager on duty (as we were told) and a chef that gave us a one line explanation that he's more busy serving orders in the bar area than the actual restaurant & then walks away. All we wanted was our bill and to get out of there. The bill eventually came and this was also incorrectly calculated. Also having the nerve to charge a 10% service fee. When asked how they are going to compensate for this mess up all that was said to us is that no items can be voided and the waiter gave a snotty comment that we could be arrested should we not pay the full bill. Needless to say the sushi was definitely not worth the 2 n half hour wait and service was horrible. A kitchen manager eventually showed up out of the blue and voided the drinks of our bill but I will never return ever again or recommend this place based upon the service we got. </p>