Cell phone Warranty Ceased.

Samsung A12 Hello Peter

I bought a Samsung A12 last year in 2022 from Incredible Connections Nicolway. I hardly used the phone as it was meant to be a backup phone. After an estimated period of 5-6 months the phone started freezing, and I didn't get the time to book it in for repairs. Eventually I booked it in 3 months ago and it took forever for Incredible Connections Nicolway to give me feedback on the status of the cell phone device. I eventually received feedback in which I was told I had installed a generic screen on the phone which has now caused the damaged to the phone. I have to pay an amount of R1,656.51 despite the fact that the cell phone is still under warranty. I have never repaired the phone before and I wouldn't have taken it elsewhere knowing that it was still under warranty. I rejected the report and upon that rejection of the report I was advised that Samsung has ceased or cancelled my warranty. Further to that I received a call from a Technical Expert from Incredible Connections Nicolway informing me that I have to pay an amount of R250 for the assessment that SUS Repairs had done on my device. Failure to that I will not get my cellphone back.