THE MOST STRESSFUL SALE I EVER MADE IN MY LIFE

I placed an order on 12 Sep 2024, I was told the mirror will be completed in 6 weeks. After 13 weeks the mirror is still not done. As a result it was only delivered in January and the mirror was cracked when I received it. They took the mirror back same day after a week I received another mirror only to found out the 2nd delivered mirror doesn’t have hooks at the back. When I call them they said they apologise they will send someone at my house to install hooks. I requested that whoever is coming to install hooks must also install the mirror to the wall cause I had already paid a contractor to come and do it but because the mirror didn’t have hooks it could not be installed and that can’t be my fault.

He refused and said they will only install the hooks. The guy came and only installed hooks to allow the mirror to only be installed vertically and he said if I want it horizontally I must hire someone to do it for me. The same mirror I saw from my friend which she bought from SHF and she installed it vertically and horizontally now it can’t be done for me and I am paying almost R2000 more than she bought it for. So when I said if they can’t install the hooks they can keep the mirror and refund me I was told they won’t come and fetch the mirror I must return it to them if I need a refund.

During the back and forth of the mirror he had the nerve to tell me that I must understand he’s spending money for the back and forth which have nothing to do with me. I’m not the one who was *********** enough to deliver a mirror without hooks or do quality check before delivery. If anything I’m affected by their incompetence and delays.

This was the worst and stressful sale I ever made in my life. Never been so stressed spending my money on anything like on this purchase. THIS WAS CERTAINLY THE LAST SALE FROM ME.