Suzuki Paarl Commendation for Sales Agent and Concern Regarding Vehicle Preparation

I recently purchased a second-hand Volkswagen Up! from Suzuki Paarl and would like to share my experience.

Firstly, I want to commend the young Sales Agent who assisted me. Although fairly new to the role, his service was exceptional. He was professional, motivated, transparent, and truly focused on delivering quality service. He made the purchasing process smooth and ensured I felt treated fairly throughout. He is definitely an asset to the dealership.

However, I do feel there is room for improvement in the internal quality control and vehicle inspection process. As the customer, I had to point out a small ding in one of the doors and that the rear bumper (right-hand side) had been repaired. After washing the vehicle at home, I also noticed that the front bumper spotlight was not mounted properly.

My concern is not with the Sales Agent, but rather with the checklist and preparation process for second-hand vehicles. A more thorough inspection before delivery would enhance the overall customer experience.

Overall, good service from the sales side, but attention to detail on vehicle preparation can be improved.