Suzuki, what are you doing?

<div>Without prejudge and with all rights reserved. As such, Suzuki requested hello peter to remove my previous review... Well then, let me resubmit my review with another update. I bought a new Suzuki S Presso from Suzuki Boksburg, in July 2022. First, never ending problem. Their sales guy was not the friendliest. My first time buying a brand new car and this is how I experienced it. This was addressed and sorted out. The vehicles had so many rattles in the first 3 days when I bought the car and they refused to rectify it and told me that interior does not fall under warranty. I then had to get legal advise in order for them to give me a new car. They then swopped the vehicle in August 2022. With the first vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) when driving between 80-90km/h. I was told by Llewellen that the vehicle must be ridden into then it will be fine, as it is a new car...nonetheless, my car has been in and out so many times that I have lost count, with the same problems since new. It was in every 2nd and 3rd month. This year from January to April, they had my car to sort out all the issues. They were unsuccessful as they did not do as they were supposed to, I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I'm no mechanic, but a ball bearing has nothing to do with a gearbox. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with the car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm. They have no record of that FYI, just their word. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay as it is not under warranty, whether they know or don't know what is under warranty and if the vehicle was or was not like that since bought new.. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa and spoke to Miss Naidoo, who told me the only solution is to pay for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to do that after they do a strip and quote... a bit fishy don't you think? I was advised to take this further with the ombudsman. I am currently doing so but has been waiting for Suzuki Boksburg to forward me all the job cards. I was promised to have it by 27th March 2024, and then again I was promised again before COB 14th June 2024... by no surprise... no job cards as yet. Most of my information on the documents are incorrect. None of my signatures are on Record of advise, which according to the documents requires a non-electronic initials. Last week was the first time since the sale I have ever received my documents, after requesting them for numerous times I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fic. What's the point of buying a new car if it comes with problems. At 13 June 2024 09h58, I received a phone call from Suzuki South Africa asking me if I have collected my vehicle from Suzuki Boksburg, and I asked what??? The lady then mentioned my number plate and I then recorded the conversation for evidence. Apparently my car was in for service and repairs on the 12th of June. Something weird is going on with Suzuki. See below the response from the dealer principal: "With regard to the call you received yesterday, as previously mentioned we undertook to a wheel bearing replacement when doing our best to address your concerns. This was only recently closed off, hence the call from our outsourced company on our behalf, I do apologise if this has caused confusion. Steven, we have done our utmost to listen to your concerns and address any issues that are present, we processed an upliftment from your original vehicle, we have endeavoured to minimise your inconvenience by offering you a courtesy vehicle when your vehicle was with us for your perceived issues, we have ensured that a second opinion was given by the OEM confirming our diagnosis and remedies undertaken. We do not derive any enjoyment or financial gain from an unhappy customer and if you still feel you are experiencing issues with your vehicle you are welcome to make a booking so we may diagnose any fault is present. I take seriously attacks on the integrity of our business, staff or the services we offer. I will ensure that by COB Friday the 14th of June you have a copy of the job cards created for your vehicle while it has been with us. Thereafter you may do with all this information as you see fit." I have apparently offended Suzuki Boksburg and their staff for standing up for myself and complaining regarding the faulty car they sold to me and still have not fixed. Though they do not take in consideration, how they have been negatively effected my life mentally and financially. All I want is my car to drive like it should, so that I can have a second income, though Suzuki Boksburg it is ok because it is just a budget car. My previous post has caught the attention of a few people who have withdrawn their sales from Suzuki. Sean Naested from Suzuki Boksburg is taking his time with the job cards and reports as I still have not received them. I also received another call from Lightstone Auto on behalf of Suzuki South Africa to interview me regarding my last visit to Suzuki Boksburg last week. I did not visit Suzuki Boksburg last week and my car was NOT in for a service and repairs last week. I don't know if Suzuki is altering info or what not. But I will not stop and I will not give up.</div>