SB
Suzuki Boksburg
Unclaimed Business
SB
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAR
Adele R
1 reviews | Active since Jan 2020
25 Nov 2025, 07:04
Disappointing service
Had my vehicle serviced on the 10th Nov. No issues with the service it self but the following day I saw that the bonnet had a dent that was not there when I took it in. I was phoned to collect my vehicle around 3pm and was in a hurry to get back to work so I didn't see the damage immediately. They insist that it was not them and even tried telling me someone might have tried to break into the car. There are no scratch marks on the outside and it is clear that the damage was done from the inside - like someone closing the bonnet on something hard. They even tried telling me that I might have had someone open the bonnet after the service - why would I do this if the vehicle was just serviced? I also tried asking them if they can assist with the process of getting it fixed as I am not sure what to do and they clearly aren't going to accept responsibility. I have not received anymore feedback after I asked that. My mail was sent on the 19th Nov and still nothing. They even sent me photo proof that my vehicle was 100% when I took it in. No proof that it was received in the same order and I didn't to check as it has never before been necessary. I have been a client of this branch for a couple of years now and always received excellent service. Very disappointed in the way this was handled.
Helpful (0)
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Adele R
1 reviews | Active since Jan 2020
25 Nov 2025, 07:04
Disappointing service
Had my vehicle serviced on the 10th Nov. No issues with the service it self but the following day I saw that the bonnet had a dent that was not there when I took it in. I was phoned to collect my vehicle around 3pm and was in a hurry to get back to work so I didn't see the damage immediately. They insist that it was not them and even tried telling me someone might have tried to break into the car. There are no scratch marks on the outside and it is clear that the damage was done from the inside - like someone closing the bonnet on something hard. They even tried telling me that I might have had someone open the bonnet after the service - why would I do this if the vehicle was just serviced? I also tried asking them if they can assist with the process of getting it fixed as I am not sure what to do and they clearly aren't going to accept responsibility. I have not received anymore feedback after I asked that. My mail was sent on the 19th Nov and still nothing. They even sent me photo proof that my vehicle was 100% when I took it in. No proof that it was received in the same order and I didn't to check as it has never before been necessary. I have been a client of this branch for a couple of years now and always received excellent service. Very disappointed in the way this was handled.
0
Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
13 Jan 2025, 10:33
Boksburg Suzuki
I saw Ride VW POLO GP 1.6 SUZUKI BOKSBURG Online on Autotrader. Camera Man maybe their Using a good One. App**** got approved called to Collect. Went there found a Car a workshop marked with black on the dents. Salesman was Like its just a Bonnet the all 100% Service done & up to date. Took it only to get a Surprise of my Life. Door Edges scratges , body scratches everywhere. Ride Needs a full Respray, Dash Cracked, Front left Beam broken , right back beam has mist in it. Service Spanner reflected on the Dash so basically he **** about it being done. E-mailed @wesbank about all this on the 3rd that I will be taking it back and they should Cancel a Deal. If Suzuki Boksburg think they are a Reputable dealer Selling Good Cars surely they Wont mind taking it back. Based on a Proof I have I doubt WESBABK Wont Hesitate to take a Business somewhere else Unless they're Encouraging Suzuki to Continue doing Such. I can't be paying and fixing. I am out of that Deal. Out I am Took it back on Monday c
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Joseph M
1 reviews | Active since Jan 2020
13 Jan 2025, 10:33
Boksburg Suzuki
I saw Ride VW POLO GP 1.6 SUZUKI BOKSBURG Online on Autotrader. Camera Man maybe their Using a good One. App**** got approved called to Collect. Went there found a Car a workshop marked with black on the dents. Salesman was Like its just a Bonnet the all 100% Service done & up to date. Took it only to get a Surprise of my Life. Door Edges scratges , body scratches everywhere. Ride Needs a full Respray, Dash Cracked, Front left Beam broken , right back beam has mist in it. Service Spanner reflected on the Dash so basically he **** about it being done. E-mailed @wesbank about all this on the 3rd that I will be taking it back and they should Cancel a Deal. If Suzuki Boksburg think they are a Reputable dealer Selling Good Cars surely they Wont mind taking it back. Based on a Proof I have I doubt WESBABK Wont Hesitate to take a Business somewhere else Unless they're Encouraging Suzuki to Continue doing Such. I can't be paying and fixing. I am out of that Deal. Out I am Took it back on Monday c
0
Replies (0)aB
JM
CVdv
Chantelle Van der vyver
1 reviews | Active since Jan 2020
9 Oct 2024, 18:01
Suzuki Boksburg Swopping Parts on my car that went for a service only
I recently brought my car in for its second service at Suzuki Boksburg, and unfortunately, my experience was far from satisfactory. During the service, all four of my door panels were removed, and it became apparent that there was an issue with ***** or part swapping. After the service, I noticed that my windows now make a winding noise when opened and closed, which was a clear indication of improper handling. Additionally, the door panels were reattached incorrectly, leading to a skew fit that is both unsightly and concerning. Given these issues, I am extremely disappointed with the service I received and can confidently say I will not be purchasing a Suzuki again. I hope this feedback helps improve the experience for future customers.
Helpful (0)
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Chantelle Van der vyver
1 reviews | Active since Jan 2020
9 Oct 2024, 18:01
Suzuki Boksburg Swopping Parts on my car that went for a service only
I recently brought my car in for its second service at Suzuki Boksburg, and unfortunately, my experience was far from satisfactory. During the service, all four of my door panels were removed, and it became apparent that there was an issue with ***** or part swapping. After the service, I noticed that my windows now make a winding noise when opened and closed, which was a clear indication of improper handling. Additionally, the door panels were reattached incorrectly, leading to a skew fit that is both unsightly and concerning. Given these issues, I am extremely disappointed with the service I received and can confidently say I will not be purchasing a Suzuki again. I hope this feedback helps improve the experience for future customers.
0
Replies (0)kL
koena L
1 reviews | Active since Jan 2020
8 Oct 2024, 08:10
Non accountability and Lies to customers
The worst dealership you could ever purchase from. They don't service their cars, aren't well informed on their trade-ins, they just accept the trade-ins and purchase as is to the next person, if you are not aware and check prior you will be a sold a faulty car and they will give you a run around and refuse to take responsibility. Their service is the worst, even for simple things, like servicing you have to runaround in circles. Their employees and manger also lie and make empty promises to customers, which actually undermines ones level of intelligence. Just don't bother purchasing from that dealership.
Helpful (0)
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koena L
1 reviews | Active since Jan 2020
8 Oct 2024, 08:10
Non accountability and Lies to customers
The worst dealership you could ever purchase from. They don't service their cars, aren't well informed on their trade-ins, they just accept the trade-ins and purchase as is to the next person, if you are not aware and check prior you will be a sold a faulty car and they will give you a run around and refuse to take responsibility. Their service is the worst, even for simple things, like servicing you have to runaround in circles. Their employees and manger also lie and make empty promises to customers, which actually undermines ones level of intelligence. Just don't bother purchasing from that dealership.
0
Replies (0)SE
Steven E
1 reviews | Active since Jan 2020
19 Jun 2024, 11:51
Suzuki, what are you doing?
<div>Without prejudge and with all rights reserved. As such, Suzuki requested hello peter to remove my previous review... Well then, let me resubmit my review with another update. I bought a new Suzuki S Presso from Suzuki Boksburg, in July 2022. First, never ending problem. Their sales guy was not the friendliest. My first time buying a brand new car and this is how I experienced it. This was addressed and sorted out. The vehicles had so many rattles in the first 3 days when I bought the car and they refused to rectify it and told me that interior does not fall under warranty. I then had to get legal advise in order for them to give me a new car. They then swopped the vehicle in August 2022. With the first vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) when driving between 80-90km/h. I was told by Llewellen that the vehicle must be ridden into then it will be fine, as it is a new car...nonetheless, my car has been in and out so many times that I have lost count, with the same problems since new. It was in every 2nd and 3rd month. This year from January to April, they had my car to sort out all the issues. They were unsuccessful as they did not do as they were supposed to, I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I'm no mechanic, but a ball bearing has nothing to do with a gearbox. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with the car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm. They have no record of that FYI, just their word. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay as it is not under warranty, whether they know or don't know what is under warranty and if the vehicle was or was not like that since bought new.. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa and spoke to Miss Naidoo, who told me the only solution is to pay for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to do that after they do a strip and quote... a bit fishy don't you think? I was advised to take this further with the ombudsman. I am currently doing so but has been waiting for Suzuki Boksburg to forward me all the job cards. I was promised to have it by 27th March 2024, and then again I was promised again before COB 14th June 2024... by no surprise... no job cards as yet. Most of my information on the documents are incorrect. None of my signatures are on Record of advise, which according to the documents requires a non-electronic initials. Last week was the first time since the sale I have ever received my documents, after requesting them for numerous times I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fic. What's the point of buying a new car if it comes with problems. At 13 June 2024 09h58, I received a phone call from Suzuki South Africa asking me if I have collected my vehicle from Suzuki Boksburg, and I asked what??? The lady then mentioned my number plate and I then recorded the conversation for evidence. Apparently my car was in for service and repairs on the 12th of June. Something weird is going on with Suzuki. See below the response from the dealer principal: "With regard to the call you received yesterday, as previously mentioned we undertook to a wheel bearing replacement when doing our best to address your concerns. This was only recently closed off, hence the call from our outsourced company on our behalf, I do apologise if this has caused confusion. Steven, we have done our utmost to listen to your concerns and address any issues that are present, we processed an upliftment from your original vehicle, we have endeavoured to minimise your inconvenience by offering you a courtesy vehicle when your vehicle was with us for your perceived issues, we have ensured that a second opinion was given by the OEM confirming our diagnosis and remedies undertaken. We do not derive any enjoyment or financial gain from an unhappy customer and if you still feel you are experiencing issues with your vehicle you are welcome to make a booking so we may diagnose any fault is present. I take seriously attacks on the integrity of our business, staff or the services we offer. I will ensure that by COB Friday the 14th of June you have a copy of the job cards created for your vehicle while it has been with us. Thereafter you may do with all this information as you see fit." I have apparently offended Suzuki Boksburg and their staff for standing up for myself and complaining regarding the faulty car they sold to me and still have not fixed. Though they do not take in consideration, how they have been negatively effected my life mentally and financially. All I want is my car to drive like it should, so that I can have a second income, though Suzuki Boksburg it is ok because it is just a budget car. My previous post has caught the attention of a few people who have withdrawn their sales from Suzuki. Sean Naested from Suzuki Boksburg is taking his time with the job cards and reports as I still have not received them. I also received another call from Lightstone Auto on behalf of Suzuki South Africa to interview me regarding my last visit to Suzuki Boksburg last week. I did not visit Suzuki Boksburg last week and my car was NOT in for a service and repairs last week. I don't know if Suzuki is altering info or what not. But I will not stop and I will not give up.</div>
Helpful (0)
|Replies (0)SE
Steven E
1 reviews | Active since Jan 2020
19 Jun 2024, 11:51
Suzuki, what are you doing?
<div>Without prejudge and with all rights reserved. As such, Suzuki requested hello peter to remove my previous review... Well then, let me resubmit my review with another update. I bought a new Suzuki S Presso from Suzuki Boksburg, in July 2022. First, never ending problem. Their sales guy was not the friendliest. My first time buying a brand new car and this is how I experienced it. This was addressed and sorted out. The vehicles had so many rattles in the first 3 days when I bought the car and they refused to rectify it and told me that interior does not fall under warranty. I then had to get legal advise in order for them to give me a new car. They then swopped the vehicle in August 2022. With the first vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) when driving between 80-90km/h. I was told by Llewellen that the vehicle must be ridden into then it will be fine, as it is a new car...nonetheless, my car has been in and out so many times that I have lost count, with the same problems since new. It was in every 2nd and 3rd month. This year from January to April, they had my car to sort out all the issues. They were unsuccessful as they did not do as they were supposed to, I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I'm no mechanic, but a ball bearing has nothing to do with a gearbox. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with the car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm. They have no record of that FYI, just their word. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay as it is not under warranty, whether they know or don't know what is under warranty and if the vehicle was or was not like that since bought new.. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa and spoke to Miss Naidoo, who told me the only solution is to pay for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to do that after they do a strip and quote... a bit fishy don't you think? I was advised to take this further with the ombudsman. I am currently doing so but has been waiting for Suzuki Boksburg to forward me all the job cards. I was promised to have it by 27th March 2024, and then again I was promised again before COB 14th June 2024... by no surprise... no job cards as yet. Most of my information on the documents are incorrect. None of my signatures are on Record of advise, which according to the documents requires a non-electronic initials. Last week was the first time since the sale I have ever received my documents, after requesting them for numerous times I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fic. What's the point of buying a new car if it comes with problems. At 13 June 2024 09h58, I received a phone call from Suzuki South Africa asking me if I have collected my vehicle from Suzuki Boksburg, and I asked what??? The lady then mentioned my number plate and I then recorded the conversation for evidence. Apparently my car was in for service and repairs on the 12th of June. Something weird is going on with Suzuki. See below the response from the dealer principal: "With regard to the call you received yesterday, as previously mentioned we undertook to a wheel bearing replacement when doing our best to address your concerns. This was only recently closed off, hence the call from our outsourced company on our behalf, I do apologise if this has caused confusion. Steven, we have done our utmost to listen to your concerns and address any issues that are present, we processed an upliftment from your original vehicle, we have endeavoured to minimise your inconvenience by offering you a courtesy vehicle when your vehicle was with us for your perceived issues, we have ensured that a second opinion was given by the OEM confirming our diagnosis and remedies undertaken. We do not derive any enjoyment or financial gain from an unhappy customer and if you still feel you are experiencing issues with your vehicle you are welcome to make a booking so we may diagnose any fault is present. I take seriously attacks on the integrity of our business, staff or the services we offer. I will ensure that by COB Friday the 14th of June you have a copy of the job cards created for your vehicle while it has been with us. Thereafter you may do with all this information as you see fit." I have apparently offended Suzuki Boksburg and their staff for standing up for myself and complaining regarding the faulty car they sold to me and still have not fixed. Though they do not take in consideration, how they have been negatively effected my life mentally and financially. All I want is my car to drive like it should, so that I can have a second income, though Suzuki Boksburg it is ok because it is just a budget car. My previous post has caught the attention of a few people who have withdrawn their sales from Suzuki. Sean Naested from Suzuki Boksburg is taking his time with the job cards and reports as I still have not received them. I also received another call from Lightstone Auto on behalf of Suzuki South Africa to interview me regarding my last visit to Suzuki Boksburg last week. I did not visit Suzuki Boksburg last week and my car was NOT in for a service and repairs last week. I don't know if Suzuki is altering info or what not. But I will not stop and I will not give up.</div>
0
Replies (0)SE
Steven E
1 reviews | Active since Jan 2020
13 Jun 2024, 06:35
Suzuki - NOT the way of life
Without prejudge and with all rights reserved I bought a new Suzuki S Presso from Suzuki Boksburg, in late mid-2022. First, never ending problems. Their sales guy was not the friendliest and was so ****phobic, the guy struggled to even shake my hand. That incident was then sorted and apologized for...The first vehicle I got, had so many rattles in the first 3 days, with a struggle they swopped the vehicle. With the swopped vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) between 80 and 90 km/h. I was told that the car must first be ridden into then it will be fine, as it is a new car... nonetheless, my car has been in and out of that workshop so many times that I have lost count, with the same problems since new. It was in every 2nd or 3rd month. This year from Jan to April they had my car to sort out all the issues. They were unsuccessful as they did not do what they were supposed to. I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I’m no mechanic, but a ball bearing has nothing to do with a gear box. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm, which is false. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay for a strip and quote. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa, and then spoke to Miss Naidoo, who told me that the only solution is paying for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to that after they do a strip and quote... a bit fishy don't you think. Also, T's and C's says that should you not be able to pay for the strip and quote withing the 3 months, they sell your vehicle to recover the cost. I was legally advised to take this further with the ombudsman. I then request all the necessary documents and job cards. The dealer principal sent most of the docs when I then realized, the record of advice document has none of my signatures, and my information on the document is incorrect as well. The acceptance and declined section also do not correspond with the comments made on the document and not what I originally app**** for. On the document they said that they emailed me copies, I never received ANY documents from the sale. The tax invoice of the vehicle also does not correspond to the quote I received and my deposit I paid is also not on the invoice. It also does not correspond to the amount that is financed. So, what happened to my deposit? I have then emailed the dealer principal and directors of the Suzuki Auto South Africa. I have not received any clarification as to where my money is and requested copies of all the original documents that I signed and initialled. It has been 2 days and no feedback. I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fix. What's the point of buying a new car if it comes with problems? I have been ****med at Suzuki Boksburg and Suzuki South Africa. As soon as they sell the budget vehicle, they don't care.
Helpful (0)
|Replies (0)SE
Steven E
1 reviews | Active since Jan 2020
13 Jun 2024, 06:35
Suzuki - NOT the way of life
Without prejudge and with all rights reserved I bought a new Suzuki S Presso from Suzuki Boksburg, in late mid-2022. First, never ending problems. Their sales guy was not the friendliest and was so ****phobic, the guy struggled to even shake my hand. That incident was then sorted and apologized for...The first vehicle I got, had so many rattles in the first 3 days, with a struggle they swopped the vehicle. With the swopped vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) between 80 and 90 km/h. I was told that the car must first be ridden into then it will be fine, as it is a new car... nonetheless, my car has been in and out of that workshop so many times that I have lost count, with the same problems since new. It was in every 2nd or 3rd month. This year from Jan to April they had my car to sort out all the issues. They were unsuccessful as they did not do what they were supposed to. I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I’m no mechanic, but a ball bearing has nothing to do with a gear box. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm, which is false. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay for a strip and quote. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa, and then spoke to Miss Naidoo, who told me that the only solution is paying for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to that after they do a strip and quote... a bit fishy don't you think. Also, T's and C's says that should you not be able to pay for the strip and quote withing the 3 months, they sell your vehicle to recover the cost. I was legally advised to take this further with the ombudsman. I then request all the necessary documents and job cards. The dealer principal sent most of the docs when I then realized, the record of advice document has none of my signatures, and my information on the document is incorrect as well. The acceptance and declined section also do not correspond with the comments made on the document and not what I originally app**** for. On the document they said that they emailed me copies, I never received ANY documents from the sale. The tax invoice of the vehicle also does not correspond to the quote I received and my deposit I paid is also not on the invoice. It also does not correspond to the amount that is financed. So, what happened to my deposit? I have then emailed the dealer principal and directors of the Suzuki Auto South Africa. I have not received any clarification as to where my money is and requested copies of all the original documents that I signed and initialled. It has been 2 days and no feedback. I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fix. What's the point of buying a new car if it comes with problems? I have been ****med at Suzuki Boksburg and Suzuki South Africa. As soon as they sell the budget vehicle, they don't care.
0
Replies (0)