SE
Steven E
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews22 months ago
Suzuki, what are you doing?
<div>Without prejudge and with all rights reserved. As such, Suzuki requested hello peter to remove my previous review... Well then, let me resubmit my review with another update. I bought a new Suzuki S Presso from Suzuki Boksburg, in July 2022. First, never ending problem. Their sales guy was not the friendliest. My first time buying a brand new car and this is how I experienced it. This was addressed and sorted out. The vehicles had so many rattles in the first 3 days when I bought the car and they refused to rectify it and told me that interior does not fall under warranty. I then had to get legal advise in order for them to give me a new car. They then swopped the vehicle in August 2022. With the first vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) when driving between 80-90km/h. I was told by Llewellen that the vehicle must be ridden into then it will be fine, as it is a new car...nonetheless, my car has been in and out so many times that I have lost count, with the same problems since new. It was in every 2nd and 3rd month. This year from January to April, they had my car to sort out all the issues. They were unsuccessful as they did not do as they were supposed to, I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I'm no mechanic, but a ball bearing has nothing to do with a gearbox. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with the car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm. They have no record of that FYI, just their word. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay as it is not under warranty, whether they know or don't know what is under warranty and if the vehicle was or was not like that since bought new.. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa and spoke to Miss Naidoo, who told me the only solution is to pay for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to do that after they do a strip and quote... a bit fishy don't you think? I was advised to take this further with the ombudsman. I am currently doing so but has been waiting for Suzuki Boksburg to forward me all the job cards. I was promised to have it by 27th March 2024, and then again I was promised again before COB 14th June 2024... by no surprise... no job cards as yet. Most of my information on the documents are incorrect. None of my signatures are on Record of advise, which according to the documents requires a non-electronic initials. Last week was the first time since the sale I have ever received my documents, after requesting them for numerous times I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fic. What's the point of buying a new car if it comes with problems. At 13 June 2024 09h58, I received a phone call from Suzuki South Africa asking me if I have collected my vehicle from Suzuki Boksburg, and I asked what??? The lady then mentioned my number plate and I then recorded the conversation for evidence. Apparently my car was in for service and repairs on the 12th of June. Something weird is going on with Suzuki. See below the response from the dealer principal: "With regard to the call you received yesterday, as previously mentioned we undertook to a wheel bearing replacement when doing our best to address your concerns. This was only recently closed off, hence the call from our outsourced company on our behalf, I do apologise if this has caused confusion. Steven, we have done our utmost to listen to your concerns and address any issues that are present, we processed an upliftment from your original vehicle, we have endeavoured to minimise your inconvenience by offering you a courtesy vehicle when your vehicle was with us for your perceived issues, we have ensured that a second opinion was given by the OEM confirming our diagnosis and remedies undertaken. We do not derive any enjoyment or financial gain from an unhappy customer and if you still feel you are experiencing issues with your vehicle you are welcome to make a booking so we may diagnose any fault is present. I take seriously attacks on the integrity of our business, staff or the services we offer. I will ensure that by COB Friday the 14th of June you have a copy of the job cards created for your vehicle while it has been with us. Thereafter you may do with all this information as you see fit." I have apparently offended Suzuki Boksburg and their staff for standing up for myself and complaining regarding the faulty car they sold to me and still have not fixed. Though they do not take in consideration, how they have been negatively effected my life mentally and financially. All I want is my car to drive like it should, so that I can have a second income, though Suzuki Boksburg it is ok because it is just a budget car. My previous post has caught the attention of a few people who have withdrawn their sales from Suzuki. Sean Naested from Suzuki Boksburg is taking his time with the job cards and reports as I still have not received them. I also received another call from Lightstone Auto on behalf of Suzuki South Africa to interview me regarding my last visit to Suzuki Boksburg last week. I did not visit Suzuki Boksburg last week and my car was NOT in for a service and repairs last week. I don't know if Suzuki is altering info or what not. But I will not stop and I will not give up.</div>
0 replies
22 months ago
Suzuki - NOT the way of life
Without prejudge and with all rights reserved I bought a new Suzuki S Presso from Suzuki Boksburg, in late mid-2022. First, never ending problems. Their sales guy was not the friendliest and was so ****phobic, the guy struggled to even shake my hand. That incident was then sorted and apologized for...The first vehicle I got, had so many rattles in the first 3 days, with a struggle they swopped the vehicle. With the swopped vehicle, also new, from day 1, it had jitters and shudders when changing gears and it was vibrating (almost jumping) between 80 and 90 km/h. I was told that the car must first be ridden into then it will be fine, as it is a new car... nonetheless, my car has been in and out of that workshop so many times that I have lost count, with the same problems since new. It was in every 2nd or 3rd month. This year from Jan to April they had my car to sort out all the issues. They were unsuccessful as they did not do what they were supposed to. I watched my tracker like a hawk. They have changed a ball bearing and incorrectly as well and I’m no mechanic, but a ball bearing has nothing to do with a gear box. My wheels were screaming as I drove out. They eventually fixed the screaming of the wheels. The dealer principal and workshop manager said to me that there is nothing wrong with car and that it is the "characteristics" of the vehicle. Apparently, they had an engineer from Maruti Suzuki at the workshop to confirm, which is false. I then made the decision to rather take my vehicle to Suzuki Edenvale for a second opinion, where they confirmed there is something wrong with the vehicle, but I will have to pay for a strip and quote. This is where it gets interesting... I then submitted yet, another complaint to Suzuki South Africa, and then spoke to Miss Naidoo, who told me that the only solution is paying for the strip and quote at Suzuki Edenvale and paying for the repairs as it will not fall under warranty. I then requested a list of the things that falls and do not fall under warranty, and I was told that they will only be able to that after they do a strip and quote... a bit fishy don't you think. Also, T's and C's says that should you not be able to pay for the strip and quote withing the 3 months, they sell your vehicle to recover the cost. I was legally advised to take this further with the ombudsman. I then request all the necessary documents and job cards. The dealer principal sent most of the docs when I then realized, the record of advice document has none of my signatures, and my information on the document is incorrect as well. The acceptance and declined section also do not correspond with the comments made on the document and not what I originally app**** for. On the document they said that they emailed me copies, I never received ANY documents from the sale. The tax invoice of the vehicle also does not correspond to the quote I received and my deposit I paid is also not on the invoice. It also does not correspond to the amount that is financed. So, what happened to my deposit? I have then emailed the dealer principal and directors of the Suzuki Auto South Africa. I have not received any clarification as to where my money is and requested copies of all the original documents that I signed and initialled. It has been 2 days and no feedback. I have been struggling for almost 2 years. I just wanted a new car to have a second income but have not been able to even pursue that as the car has problems that they do not fix. What's the point of buying a new car if it comes with problems? I have been ****med at Suzuki Boksburg and Suzuki South Africa. As soon as they sell the budget vehicle, they don't care.
53 replies
36 months ago
No Customer Service, No internet and R2780 cancelation fee.
I am so unhappy with VOX Telecom, after battling for a month to get wifi. I am put on hold for 47 minutes to cancel the wifi due the lack of no internet and me relocating. Also, how can you charge me a cancelation fee of R2780? First give me customer service, then charge me a cancelation fee. But WILL NOT pay a cancelation fee for a service I never recieved and payed for, and also not haveing it for more than 2 months. I dont know how VOX did it, but my first review seems liked to be removed that I did this morning. None the less, I do have quite a bit of followers on instagram, Facebook and linkedin. I have messaged the CEO for feedback, but he also does not give feedback. I need answers, I need customer service.
53 replies
36 months ago
WHAT A JOKE, DONT USE THEM!!!!!!
I never have a stable connection, Can never get through to right department. Transfered from one department to the other, then on hold for 47 minutes. I had to wait after a month to get them to activate and install the wifi. Now I am relocating and no one is able to assist. I want to cancel my wifi and after the service I have been getting with never having internet, I am not paying R2780 cancellation. WHAT A JOKE! After fighting to get wifi, Now I need to fight for a stable connection and to fight to get it cancelled and to fight for someone to assist. I have messaged the CEO Jacques Du Toit on linked in to try and get assistance. Guess what, no flippen feedback. I am done done done with VOX. I want to cancel, and I cant afford the cancellation. I also dont have millions of rands for airtime to be on hold for 47 minutes
53 replies
50 months ago
Vodacom lack of EVERYTHING!!
Why has Vodacom not updated the ITC? It still shows from September 2021, as NU (Not Updated) Also, it still shows that there were missed payments in April 202, June 2020 and in August 2020. As discussed and condirmed many times, this was an error on Vodacom side, where Vodacom debited from the incorrect account when I changed banks. During that time I have been on the phone so many times to change it, and even went into a branch several times. Guys, I am trying to finance a vehicle here, and I am being declined due to this Please fix it !!! I am working and studying. I don not have the time to struggle like this. As a loyal customer who is ALWAYS paying on time, I do not deserve this lack of customer service. I am not Happy, I am damn dissapointed.
318 replies
51 months ago
Which way now?
I have always loved Vodacom. But recently I am battling. In April 2020, June 2020 and August 2020, Vodacom had an error and tried to debit from the incorrect account. So there were missed payments. I am trying to finance for a vehicle. Even though this was in 2020, it still has a negative effect on my credit score, as it shows as 3 missed payment. I need Vodacom to please send me a letter stating that it was paid and the error was due to it being debited from incorrect account. I do have emails from 2020 that I have sent to Vodacom. To this day I am still waiting. I went to 3 Vodacom branches, they all tell me to call customer care. Customer care tells me to visit a branch. So which way do I go.
318 replies
51 months ago
Capitec, do your job please and contact me, fix your errors
I am not getting any response from you guys!!!!???? Good day, Capitec has made contact with me, and gave me a reference of **********2. The one consulatant did say that it might take up to 5 days for Capitec to sort out this error. I have however, emailed Emmanuel Rasebeka, asking him to send me a letter to state that there was no missed payments, the access facility was paid in advance and in full, and that the error is on Capitec side. So that I can send it to the FMI, to process my deal on the car finance. I am not getting any reply whatsoever. Due to this error on Capitec side, I am without a vehicle. I am so fed up that I actually want to change banks, and I have been with Capitec since 2015. I need the letter ASAP. Thank you I was even promised that the Complaints Manager will call me back... guess what Capitec... I am still waiting. Will Capitec be paying for my uber everyday. Fix your system errors!!! Must I still call every half an hour and beg and send numerous emails and reminder. Is that how you treat a loyal customers? I am furious!!!
53 replies
51 months ago
Beyond Shocked
I settled an access facility loan with Capitec, to finance a vehicle. I then requested a paid up letter, that I recieved. I then applied for finance for a vehicle, which was declined, due to Capitec not removing it from the ITC, and make it look like I have missed payments. I have been on the phone with Capitec from 2pm to 5pm, non-stop. Everyone I phone says contact this department and that department, go to this branch and this branch. I have always loved Capitec and its friendly services, but this is a shick to the new level. So please advise me who must I phone to have Capitec sort this problem out so I can finance my vehicle
212 replies
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2 Star
1 (12.5%)
1 Star
7 (87.5%)